Account Manager- Commercial Lines

Description

The Account Manager works in conjunction with Insurance and Risk Consultants and in obtaining, maintaining, and servicing assigned commercial lines accounts (overall book size will generally be between $500k and $1M in revenue). The Account Manager mentors an assigned Associate Account Manager or Account Specialist to help develop their skills and knowledge. This position requires a highly organized individual, able to work independently with minimal supervision. The Account Manager provides strong customer service to clients and builds professional relationships with clients and carrier representatives. The Account Manager must perform to the ethical standards required by the Colorado Department of Insurance and Moody Insurance Agency, Inc.

This role could be in in our Denver or Colorado Springs office.

Job Functions:

Following is a brief outline of essential tasks for the Account Manager position, but other responsibilities and duties may be assigned:

• Manage client relationships and provide exceptional customer service. Customer service focus should be on understanding customer expectations and striving to exceed them.
• During renewal process, analyze assigned accounts to place appropriate coverages and limits of insurance; this can be performed with or without consultant involvement. Work closely with underwriters and wholesale brokers to secure program. Review applications, workbooks, recaps, loss runs, and experience modifications for accuracy and provide to client for completion. Market as appropriate and communicate quote details to Account Specialist for creation of proposal. Review final proposal before providing to consultant with any notes for presentation to client. Bind coverage within stated procedural timeline and within agency binding authority.
• Research and analyze market changes throughout the year and communicate these to clients, suggesting appropriate changes to policies as necessary. Attend meetings and trainings offered by carrier partners to better understand market trends, appetites, and changes.
• During renewal, analyze current coverages and quote for reasons behind changes and premium differences, inaccuracies, and for missing coverages.
• Review contractual language as requested by clients; suggest policy changes or updates as necessary.
• Ensure premiums and commissions are billed in an accurate and timely manner, in accordance with department policy
• Review and resolve audit disputes
• Check in with clients approximately 4 months before their renewal to discuss any service concerns or changes needed for upcoming renewal.
• Follow up and resolve any policy discrepancy notifications received in a timely manner.
• Follow up with clients on any payment issues upon request by Accounting or Carrier partners.
• Actively look for opportunities to cross-sell additional lines of coverage to existing clients.
• Act as first point of contact on book of business for clients, carriers, and consultants. Act as service team lead to ensure service guidelines are met.
• Manage Tasks & Suspense items daily, in accordance with department policy.
• Develop and maintain strong relationships with clients, consultants, carrier partners and underwriters.
• Establish and maintain a formal mentoring relationship with assigned Associate Account Manager/Account Specialist.
• Maintain a current, active license at all times. Complete Continuing Education classes as required to maintain license, or as requested by Management. Should hold or be working toward at least one of the following insurance designations: CIC, CPCU, ARM, or CRM, as assigned by management. (Account Managers with 25+ years commercial insurance experience are exempt from this requirement.)
• Other duties as assigned

Requirements

Minimum Qualifications and Requirements:

• Able to read and write in English
• High School diploma or equivalent required. College degree (or equivalent job experience) in insurance or related field preferred.
• Must possess a valid Colorado Property and Casualty License; insurance designations such as AINS, CIC, CPCU, ARM, or CRM strongly desired.
• Minimum 5 years of experience in Commercial Insurance. Previous experience handling large commercial accounts desired.
• Proficient computer skills including working knowledge of Microsoft Office products and Agency Management System software (AMS 360 or Work Smart).
• Able to work independently with minimal supervision
• Excellent written and verbal communication skills
• Strong consulting acumen and ability to cross-sell
• Strong customer service and team skills; must interact effectively with clients, co-workers and management
• Strong attention to detail and solid organizational skills
• Solid prioritization skills, sense of urgency, and ability to work efficiently under time constraints
• Proven ability to analyze and solve problem

Moody Insurance Agency provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.