Senior Account Manager - Commercial Lines

Job Summary Title: Senior Account Manager – Commercial Lines. Fully remote (Eastern or Central Time Zones) | Location: Longwood, FL. Book focus: Contractors, Construction, Hospitality, Real Estate. General requirement: active property & casualty license. Responsibilities Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day‑to‑day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions. Serve as a subject‑matter expert for the account management team. Maintain a high degree of technical competence and industry expertise. Direct daily activities and workflow of the account management team. Handle customer service requests, policy administration, billing, claims, and coverage analysis. Manage policy expirations and renewals. Conduct client research, prepare submissions, negotiate coverages, and present proposals. Monitor reports and take action on delinquent accounts, collecting outstanding balances. Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness. Monitor and maintain activity/suspense to ensure timely completion. Maintain frequent, transparent communication with the account team regarding workload status and any issues. Deliver excellent service, proactively anticipate needs, and respond quickly to service requests. Stay updated on company policies and procedures. Seek and adopt best practices to improve individual and team performance. Demonstrate integrity and leadership, championing IOA values. Qualifications 5+ years of account management experience, or 7+ years in the insurance industry. Thorough knowledge of insurance brokerage and client needs. Required active licensing; professional designation (CIC or equivalent) preferred. Strong analytical, problem‑solving, and decision‑making skills. Exceptional customer service, communication, multitasking, and organizational skills. Proficiency in MS Office (Outlook, Word, Excel). High School Diploma (or equivalent). Benefits & Compensation Competitive salaries and bonus potential. Company‑paid health insurance. Paid holidays, vacations, and sick time. 401(k) with employer match. Professional growth and career progression opportunities. Respectful culture and work/family life balance. Community service commitment. Supportive teammates and a rewarding work environment. Compensation The expected pay range for this position is $80,000.00 - $100,000.00 annually, depending on experience, relevant skills, and geographic location. Equal Opportunity Employer Insurance Office of America (IOA) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr