Commercial Lines Account Manager - Fully Remote

Account Manager - Commercial Lines

Ironside Insurance Group was founded in 2012 in downtown Boston’s financial district and has grown to become an industry leader. We were named one of Inc 5000’s Fastest Growing Companies and named by The Insurance Journal as a “Best Agency to Work For.” Working at Ironside Insurance Group isn’t just a job; it’s your livelihood. We pride ourselves on providing a positive and collaborative team environment for our employees while delivering the best service and experience possible.

Job Description: At Ironside Insurance Group, we separate sales and service. One group handles all new business quoting, allowing the other (where this role will be aligned) to handle only the servicing responsibilities for our existing commercial policyholders. Responsibilities for this role include, but are not limited to: renewals, remarketing, change requests, audit requests, claim requests, as well as phone and e-mail correspondence to address customer questions and concerns. You will partner with our Producers to support Ironside Insurance Group’s goal of providing our clients with appropriate levels of protection through an array of affordable commercial insurance products.

This role is fully remote (work from home). We are only considering candidates living in the following states: Massachusetts, New Hampshire, Connecticut, Rhode Island, Pennsylvania, North Carolina or Florida.

To be considered for this position, we require that you answer the questions within this hiring platform, including whether you hold an active producer license and your salary requirements.

Core Responsibilities

• Assist prospects and clients with gathering information, completing applications, and working with underwriters to determine appropriate policy solutions, pricing, and product eligibility.
• Provide exceptional customer service and timely follow-up by responding to client calls and e-mails.
• Aid in customer retention via multiple methods of contact and annual insurance policy reviews.
• Proactively identify and process policy transactions and explain any resulting customer impact.
• Assist with policy billing, including invoicing and tracking of agency billed payments.
• Manage time effectively to ensure the department meets required service levels for improved customer satisfaction.
• Work with existing clients on renewals, change requests and coverage questions.
• Cross-sell additional insurance solutions as appropriate.

Required Skills

• At least two years of consistent employment in an independent agency environment with a focus on customer service, including quoting renewals and remarkets of commercial lines business.
• Well versed in the intricacies of Massachusetts commercial lines insurance.
• Currently holds and maintains required insurance license(s).
• Acquire and maintain a Massachusetts non-resident license if not already licensed in Massachusetts.
• Excellent communication and interpersonal skills, with the ability to work independently and as part of a team.
• Ability to prioritize and to review, record and organize data from a variety of sources.

Preferred Skills

• Bachelor’s degree
• Surplus Lines experience a plus
• Working familiarity with Agency Management Systems and MA Registry of Motor Vehicles System a plus.

Benefits Package

At Ironside Insurance Group, we offer a well-rounded benefits package to include:

• Competitive salary based on experience plus bonus opportunities
• Medical benefits to include a family plan with cost share
• Generous flexible time off plan
• Group life insurance
• Accidental Death & Dismemberment insurance
• Short-term and Long-Term Disability
• 401K with company matching (after 90 days)