Loan Servicing Operations Specialist

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.




Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.




Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.




At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for reviewing loans for adherence to guidelines, responding to internal and external inquiries and recommending the appropriate bank actions. Key responsibilities include researching and preparing documentation, analyzing and resolving more complex requests, and responding to more complicated customers, investors, or other third party inquiries. Job expectations include handling complex levels of transactions requiring a high level of subject matter expertise.

Responsibilities:

• Handles complex levels of loan transactions requiring subject matter expertise and supporting senior management
• Reviews closed loans for adherence to established loan guidelines
• Responds to internal and external audits and inquiries, recommending the appropriate course of action in accordance with bank guidelines and regulatory requirements
• Supports or conducts loan level negotiations with external parties
• Provides feedback to underwriters and participate in the development and delivery of training, as needed
• Trains and mentors teammates to improve individual and team performance

Required Qualifications:

• Ability to adapt quickly to change without negative impact to performance and/or productivity
• Strong organizational and time management skills to perform multiple tasks within limited time frames.
• Excellent analytic and problem-solving skills
• Exhibit professional demeanor in all situations
• Excellent interpersonal and communication skills, written and verbal
• Customer-centric focus
• Flexible, willing to learn and self-motivated

Skills:

• Attention to Detail
• Oral Communications
• Problem Solving
• Result Orientation
• Written Communications
• Decision Making
• Emotional Intelligence
• Executive Presence
• Fiscal Responsibility
• Research
• Drives Engagement
• Innovative Thinking
• Negotiation
• Presentation Skills
• Risk Management

Shift:

1st shift (United States of America)

Hours Per Week:

40