Events Supervisor

The Events Supervisor is an operational leadership role responsible for the smooth, consistent execution of all off-site Birds of Paradise events — overseeing manpower planning, on-ground operations, SOP compliance, and equipment upkeep. On non-event days, the role supports boutique operations alongside the Boutique Manager, helping to maintain consistent service standards across outlets.

(A) Events Operations

Event Service Delivery: Supervise events operations from delivery, set-up, service to tear-down according to company standards & standard operating procedures, including

• Timely and professional service delivery
• Set up according to brand visual merchandising guide
• Ensure service staff are well-groomed and briefed
• Proactive engagement with events customers and guests
• Prepare & serve gelato & complementary products
• Accurate cashiering & reporting (where applicable)
• Handle customer complaints and feedback with warmth and tact
• Safeguard gelato & complementary products quality and ensure proper handling
• Monitor performance of freezers throughout the event
• Manage stock movement and replenishment in a cost effective way
• Troubleshoot any issues that may arise with relevant technical knowledge and skills
• Conduct post-event debrief with the team to identify operational gaps and drive continuous improvement
• Serve as the primary point of contact on-site for event staff, vendors, and stakeholders during events
• Check in with customers to assess customers' satisfaction
• Train and guide new service crew in events service standards and SOP

Events Asset & Equipment Care: Proactively maintain events assets, freezers, equipment, table linens, table décor and events styling accessories, signage in tip-top condition according to company SOP, including

• Tracking and accounting of equipment and their usage and movement
• Coordinate timely repair, servicing or replacement of equipment, décor, signage etc. to avoid disruption to events
• Protect equipment with protective covers during transportation
• Proper storage of equipment in an organised manner
• Post-event cleaning of equipment and items

Event Manpower Planning: Plan manpower for events, including

• Coordinate the roster for all off-site events
• Balance staff scheduling against event demands, staff availability, and labour cost considerations
• Communicate roster assignments clearly and in a timely manner
• Manage last-minute roster changes (e.g. staff no-shows, urgent event additions) to ensure events remain adequately staffed
• Prepare reports and drive continuous improvement

(B) Boutique Operations

Boutique Service Delivery: On days where there are no events, support boutique operations alongside the Boutique Manager from opening to closing according to company standards & standard operating procedures, including

• Punctual boutique opening; quick & complete closing
• Proactive engagement with customers (walk-in, text, phone calls, etc.)
• Prepare & serve gelato & complementary products
• Accurate cashiering & reporting
• Handle customer complaints and feedback with warmth and tact
• Safeguard gelato quality and ensure proper handling
• Monitor performance of freezers throughout the day
• Receiving and delivery of goods at boutique
• Cleaning & maintenance
• Submit accurate and timely reports on cashiering, inventory, etc.
• Troubleshoot any issues that may arise with relevant technical knowledge and skills
• Ensure visual merchandising and signage are according to SOP
• Guide new service crew in the learning of technical skills and knowledge, and inspire them to deliver their best
• Create a nurturing environment through positive language, feedback and teamwork
• Undertake ad-hoc duties as reasonably assigned from time to time

WE ARE LOOKING FOR SOMEONE WITH / WHO IS

• A passion for events and customer service
• Strong sense of ownership and comfortable being the on-ground decision-maker
• Excellent organisational skills, able to juggle multiple moving parts (people, equipment, timelines) at once
• Calm and resourceful under pressure, with strong problem-solving instincts
• Meticulous, with a strong eye for detail, operational and SOP compliance
• Strong communication skills, able to lead and coordinate ground staff effectively
• Willing and able to work on-site at off-site event locations, including evenings/weekends as required

REQUIREMENTS & QUALIFICATIONS

• Minimum 2 years of experience in events operations, F&B operations, or a related field
• Prior experience supervising or coordinating a team of on-ground staff
• Experience managing rosters/scheduling for shift-based or event-based manpower
• Familiarity with event equipment handling and maintenance practices is a plus
• Willing to travel to off-site event locations and rove across boutique outlets as required
• 5-day work week, shift work, including weekends and Public Holidays

SUCCESS IS WHEN

Every off-site event runs smoothly, safely, and to Company standards, and boutique operations stay consistent and well-supported on non-event days — with the right people and equipment always in place, and customers leaving delighted.

Birds of Paradise is Singapore's only Michelin-recognised gelato boutique, built on a decade of craft, community, and the quiet pursuit of doing things well. We delight in creating gelato of the finest quality, inspired by the botanical flavours of nature. From our ingredients to our in-boutique experience, every detail is considered — and as we grow into new markets and new opportunities, we're looking for people who bring that same standard to everything they do.
At Birds of Paradise, our values of Quality, Balance, Trust, Care, and Delight guide us in working towards our vision and mission.
Vision: To make the world a better place through creating world-class gelato experiences




Mission: Delight our customers, Care for our staff, Contribute to community
Workplace: Across Singapore