Hospice Referral Coordinator

Liaison Position at O'Neill Healthcare Hospice

O'Neill Healthcare Hospice is looking for a Liaison to join our team!

O'Neill Healthcare offers a wide range of employee recognition/incentive programs:

• Tuition Reimbursement
• Medical, dental and vision
• 401k with Company Match and Profit Sharing
  • Free Financial Advisors Available with Participation
• Hourly bonuses for picking up outside of normally scheduled shifts
• PTO available after 90 days
• Anniversary Dinners/Luncheons
• Annual Cleveland Guardians Outing
• Annual Cleveland Cavs Outing
• Wellness program – Discounted medical insurance and $ bonuses twice a year
• Recognition weeks for all departments
• Employee Exceptional Service cards
• Annual Employee off-site Christmas Party (when applicable)
• Regular Staff Cookouts during summer months
• Family-oriented resident/staff events throughout the year (trick or treat, Easter egg hunt, fall festivals, etc.)

Duties and Responsibilities:

• Visit patients in hospitals or in their homes to discuss benefits, financial implications, and processes of starting hospice and palliative care
• Managing incoming referrals via fax or the electronic referral system (ECIN/Allscripts)
• Develop professional relationships with case managers and discharge planners, hospital employees and management, patients, and families
• Assist in strategic planning to identify referral sources both in the community and hospitals
• Processes all new referrals for hospice care, both from internal and external sources
• Educates potential customers of benefits and appropriateness of hospice care
• Facilitate hospice consent meetings with patients and families
• Completing clinical reviews via Allscripts and wellsky and/or onsite evaluation as needed and coordinating a seamless transition to assigned centers
• Ensure insurance has been verified and complete authorizations as needed
• Ensure all documentation is current in electronic record
• Participate marketing events as needed

Requirements:

• Experience in Healthcare marketing, hospice preferred.
• Ability to use a computer and necessary software (ECIN/Allscripts, Wellysky and PCC experience preferred).
• On call availability for occasional work outside of business hours.

We are a healthcare community that is family owned and operated, providing senior care based on the following principles:

• A commitment to delivering the highest quality of care in the most personalized way possible
• An appreciation of our residents, their families, and the communities where our facilities are located
• Innovations in the services offered so that we remain current with market needs and clinical developments
• A dedication to the well-being and professional growth of our employees

O'Neill Healthcare hospice has a decade old history of providing the best hospice care in nursing facilities and, recently, the community. Built from a longstanding tradition of providing the best care for our local community, the hospice team is growing in Cuyahoga county. This position has opportunity for growth.

O'Neill is an Equal Opportunity Employer and offers a Drug-Free Workplace.