IT Service Technician - Level II - MD

IT Service Technician - Level II - MD

IMMEDIATE NEED TO HIRE! SMARTECH is a National Service Provider of PC, Server, and Printer maintenance and repair. We are looking for a highly motivated IT contractor to work in a fast-paced field service role. Applicants should have 2 years IT hardware experience. When you partner with SMARTECH you talk to real people that want you to succeed. We offer several industry certifications at NO COST to you. Not only are they great to hone the skills you already have, but also look great on your resume!

Role Purpose

The majority of the work activities of the Field Service Representative 1 role are performed in a highly–directed environment. Assignments range from repair activities, which include replaceable unit swapping, image loading, and unit testing using a detailed script. Will also perform other non-troubleshooting duties. Direction is provided by script, help desk or service desk in a Next Business Day (NBD) service delivery environment.

Key Responsibilities / Outcome

• Position operates in a highly directed workforce environment to handle NBD, DTS calls, installing and servicing PCs, and PC peripherals and/or electronic equipment
• Takes service calls and performs incident specific activities as directed by Help Desk, Service Desk or script
• May perform routine installs, moves, adds and changes as part of a directed team.
• Performs scripted image loading, unit diagnostics and replaceable unit swapping
• Runs basic diagnostics and performs basic module replacement on PCs, servers and peripherals
• Performs preventative maintenance activities on certain products as directed
• Maintains a high degree of professionalism in actions, demeanor and dress. Insure customer satisfaction throughout

Key Qualifications

• General knowledge of desktop hardware (specifically motherboards). and software including basic knowledge of Microsoft applications
• Basic mechanical skills and understanding of electrostatic discharge (ESD) procedures
• Ability to resolve basic / non-complex problems as directed
• Be local and/or live within 25 miles of the city/service area.
• Unrestricted work authorization. Valid driver's license. Reliable transportation. Smartphone.

Working Place: Salisbury, MD, United States

Department: Unisys