Healthcare Operations Supervisor: QA, Training & Team Lead

Optima Medical Management Group is dedicated to enhancing the quality of life by promoting wellness across its divisions: Serene Health, Community Support, and American TrueCare, providing comprehensive support that addresses immediate concerns while fostering long‑term well‑being. Job Summary The LCM Supervisor facilitates the efficient operation of the assigned department by performing a variety of clerical and administrative tasks. Supervisory Responsibilities Oversees the daily workflow of the department. Provides constructive and timely performance evaluations. Duties / Responsibilities Conduct audits of each LCM to ensure quality assurance is met according to contract standards. Assist with the development and implementation of corrective and quality improvement plans. Identify the training needs of staff and communicate with the Site Manager to ensure proper training is provided. Ensure members have an amazing experience, including timely access to care and rapid resolution of issues. Engage with the team to troubleshoot technical or local problems and, if necessary, escalate systemic matters to the manager or central teams. Attend health plan training, webinars, internal meetings, and continuing education. Assist with onboarding new hires in coordination with Human Resources. Manage meeting preparation and other administrative support. Manage communication between offices, districts, and health system partnerships. Aide in the completion of reports requested by the Site Manager. Perform other duties as assigned. Education and Experience High school diploma or GED required; Bachelor’s degree preferred. Minimum two years of supervisory experience in a professional health care environment, including employee reviews, performance management, timekeeping, and coaching. Prior experience in health care, case management, or Q&A preferred. A valid driver’s license, reliable vehicle, and active California auto insurance are required. Required Skills / Abilities Excellent verbal and written communication skills. Excellent interpersonal and customer service skills. Proficiency in Microsoft Office Suite or related software. Strong organizational skills and attention to detail. Ability to work independently. Ability to problem‑solve and maintain confidential information. Physical Requirements Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 10 pounds at times. Pay Pay range: $29 USD – $32.50 USD. Benefits Medical, dental, and vision benefits. Short‑ and long‑term disability benefits. Voluntary accident, critical illness, and hospital indemnity plans. Flexible spending accounts. Employee assistance program. 401(k) plan (effective after 1 year of employment). Paid vacation and sick leave. Paid holidays. Employee referral program. Company discount program. Equal Employment Opportunity Optima Medical Management Group and its divisions are an Equal Opportunity Employer. We are committed to providing employment opportunities for all qualified candidates without discrimination on the basis of race, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, marital status, veteran status, or any other characteristic protected by federal, state, or local laws. Reasonable accommodation for individuals with disabilities is also provided. Pre‑Employment Optima Medical Management Group is a drug‑free workplace. Employment is contingent upon a successful pre‑employment drug screening and background check. #J-18808-Ljbffr Serene Health