Assistant Customer Service Manager

Assistant Customer Service ManagerWhy choose us?Are you ready to take the next step in your people management career? Join us for an exciting opportunity as an Assistant Customer Service Manager, where customer service, operational consistency, and checkout efficiency come together.At Albertsons Companies, we are looking for team-focused managers who are passionate about customer service, people development, and operational excellence. As an Assistant Customer Service Manager, you will support front-end operations, help achieve store performance goals, and ensure fast, friendly, and accurate service for every customer. This role offers a fast-paced, customer-facing environment where your work directly supports store results and customer satisfaction.Bring your flavorBuilding the future of food and well-being starts with a strong customer experience. Bring your interest in service, organization, and team collaboration to a role where you help maintain consistent standards, support your associates, and ensure every customer leaves with a positive experience.Main responsibilities:Assist in overseeing and coordinate all front-end operations, ensuring fast, friendly, and accurate checkout serviceSupport customer service programs and respond to customer concerns in a timely and professional mannerProvide checkout support as needed, including register functions and customer assistanceSupport front-end activities including scheduling, service levels, and daily operations.Maintain cleanliness, organization, and a positive front-end environmentAssist with cash handling processes including tills, safe counts, reconciliation, refunds, and transactions.Assist with monitoring inventory and ordering front-end supplies and materials.Assist with hiring, training, coaching, and developing front-end associates and supervisors.Support labor planning, budgeting, and expense control for the departmentSupport compliance with company policies, safety standards, and operational procedures.Complete daily reports, payroll processes, and required documentationAssume responsibility for front-end operations in the absence of the Customer Service Manager.We are looking for candidates who possess the following:Soft skills:Strong customer-service focus with a professional team presenceEffective communication, coaching, and collaboration skillsStrong organization, prioritization, and planning abilitiesAbility to stay composed in fast-paced, customer-facing environmentsSkill areas:Front-end operations and customer service executionCash handling, reconciliation, and compliance practicesLabor planning, scheduling, and service coverageSafety awareness and loss-prevention supportKnowledge:Front-end systems, registers, and store operationsCash handling procedures, security protocols, and transaction policiesScheduling tools and basic computer applicationsAbilities:Ability to review service metrics, cash variance, and performance trendsAbility to train, coach, and support associate developmentAbility to stand, move, lift, carry, or push objects as requiredAbility to operate and troubleshoot front-end equipmentTravel requirements: NoneOther requirements: Flexible availability including evenings, weekends, and holidays; reliable attendance; compliance with company policies, safety standards, and the Code of Business ConductWe also provide a variety of benefits including:Competitive wages paid weeklyAssociate discountsHealth and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI BenefitsLeaders invested in your training, career growth and developmentAn inclusive work environment with talented colleagues who reflect the communities we serveOur Values – Click below to view video: ACI ValuesA copy of the full job description can be made available to you.