Assistant Customer Service Manager

Assistant Customer Service ManagerWhy choose us?Are you ready to take the next step in your people management career? Join us for an exciting opportunity as an Assistant Customer Service Manager, where customer service, operational consistency, and checkout efficiency come together.At Albertsons Companies, we are looking for team-focused managers who are passionate about customer service, people development, and operational excellence. As an Assistant Customer Service Manager, you will support front-end operations, help achieve store performance goals, and ensure fast, friendly, and accurate service for every customer. This role offers a fast-paced, customer-facing environment where your work directly supports store results and customer satisfaction.Bring your flavorBuilding the future of food and well-being starts with a strong customer experience. Bring your interest in service, organization, and team collaboration to a role where you help maintain consistent standards, support your associates, and ensure every customer leaves with a positive experience.Main responsibilities:Assist in overseeing and coordinate all front-end operations, ensuring fast, friendly, and accurate checkout serviceSupport customer service programs and respond to customer concerns in a timely and professional mannerProvide checkout support as needed, including register functions and customer assistanceSupport front-end activities including scheduling, service levels, and daily operations.Maintain cleanliness, organization, and a positive front-end environmentAssist with cash handling processes including tills, safe counts, reconciliation, refunds, and transactions.Assist with monitoring inventory and ordering front-end supplies and materials.Assist with hiring, training, coaching, and developing front-end associates and supervisors.Support labor planning, budgeting, and expense control for the departmentSupport compliance with company policies, safety standards, and operational procedures.Complete daily reports, payroll processes, and required documentationAssume responsibility for front-end operations in the absence of the Customer Service Manager.We are looking for candidates who possess the following:Soft skills:Strong customer-service focus with a professional team presenceEffective communication, coaching, and collaboration skillsStrong organization, prioritization, and planning abilitiesAbility to stay composed in fast-paced, customer-facing environmentsSkill areas:Front-end operations and customer service executionCash handling, reconciliation, and compliance practicesLabor planning, scheduling, and service coverageSafety awareness and loss-prevention supportKnowledge:Front-end systems, registers, and store operationsCash handling procedures, security protocols, and transaction policiesScheduling tools and basic computer applicationsAbilities:Ability to review service metrics, cash variance, and performance trendsAbility to train, coach, and support associate developmentAbility to stand, move, lift, carry, or push objects as requiredAbility to operate and troubleshoot front-end equipmentTravel requirements: NoneOther requirements: Flexible availability including evenings, weekends, and holidays; reliable attendance; compliance with company policies, safety standards, and the Code of Business ConductWe also provide a variety of benefits including:Competitive wages paid weeklyAssociate discountsHealth and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI BenefitsLeaders invested in your training, career growth and developmentAn inclusive work environment with talented colleagues who reflect the communities we serveOur Values – Click below to view video: ACI ValuesA copy of the full job description can be made available to you.Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey! Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street. Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success. Bring your flavor Building the future of food and well-being starts with you. Join our team and bring your best self to the table.Pay Transparency:Starting rates will be no less than the local minimum wage and may vary based on criteria such as location, experience, and qualifications. Candidates with unique qualifications may be considered for compensation above this range. Benefits may include medical, dental, vision, disability and life insurance, sick pay, PTO/Vacation Pay or Flexible Time Off, paid holidays, bereavement pay, and retirement benefits (pension and/or 401k eligibility). Applications will be accepted on an on-going basis. [If applicable:] Associates in this position may be eligible for a quarterly bonus.