Customer Support Representative-II
Artech Information Systems LLC
Job Description
Title: Customer Support Representative-II
Location: Remote
Duration: 3 months contract
Job ID: #25-54023 Description
Roles and Responsibilities:
Must Haves:
Simran Lalwani
Technical Recruiter
Cell/Text: View phone number on click.appcast.io
Email: View email address on click.appcast.io
LinkedIn:
360 Mt. Kemble Avenue, Suite 2000, Morristown, NJ 07960
Website:
Title: Customer Support Representative-II
Location: Remote
Duration: 3 months contract
Job ID: #25-54023 Description
- The schedule typically starts at 8 am ET or 9 am ET - the weekly schedule changes each week following a rotation in the team. The hours will range from 40-60 hours. Client is piloting white glove grocery delivery service. You will be joining a small team responsible for ensuring that we are able to successfully execute deliveries with a 0% error rate.
- This role is focused on Live Operations and will include proactive outbounds to our delivery drivers to drive exceptional quality.
- To succeed in this role you will need to have strong communication, troubleshooting and organizational skills, and a desire to continue learning.
- You'll be a strategic problem solver and become a subject matter expert in all things related to our new product.
- You will be the first line of defense, ensuring that the client provides an exceptional service experience by setting upfront expectations or working through solutions when something goes wrong.
Roles and Responsibilities:
- Proactively reach out to dashers to set clear delivery expectations and instructions
- Address ad-hoc dasher issues with empathy and urgency Spearhead & execute workflows that ensure we meet exceptional SLAs Identify trends & communicate findings to the broader teams to improve our processes Develop a deep expertise in our product, processes, systems, tools Be an early part of a collaborative team that prides itself with world-class customer service for a vital industry leading technology platform
Must Haves:
- Bachelor's degree or equivalent amount of work experience
- 2+ years of work experience in a fast-paced customer service role in technology, hospitality or grocery & convenience
- Ability to work independently, problem solving attitude, willing to triage problems that may not have a pre-defined solution
- You can speak fluent English and have above average technical fluency (typing speed of 40 WPM).
- You have effective written communication skills--including top-notch grammar, spelling, and the ability to write both formally and casually using the company's brand voice and tone You are above average in technological fluency - and are especially comfortable with Google
- Familiarity with G-Suite, Slack, Atlassian, Salesforce Previous experience in grocery & convenience Conversational proficiency in Spanish
Simran Lalwani
Technical Recruiter
Cell/Text: View phone number on click.appcast.io
Email: View email address on click.appcast.io
LinkedIn:
360 Mt. Kemble Avenue, Suite 2000, Morristown, NJ 07960
Website:
Vacancy posted 5 days ago
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