Regional Manager, Retail Operations

Title: Regional Manager, Retail Operations


Department: Outside Retail Sales

Reports To: Director of Retail Operations- Omnichannel

Location: West Coast- Ideally someone located in Phoenix, AZ or Denver, CO with the ability to travel

Status: Exempt

General Overview: The Regional Manager is multi-unit leader who drives the Rawlings brand initiatives and goals within the brand store and D-Bat locations. This person will be the first point of contact and have oversight of locations within their assigned region offering day-to-day operational and strategic sales support regarding sporting goods sales. Core responsibilities include offering day-to-day operational and strategic support to all locations, including POP merchandising, driving sales, achieving financial targets, and identifying opportunities to grow the business.


Essential Duties & Responsibilities:

• Responsible for driving sales and achieving growth targets for all Direct-to-Consumer brick & mortar channels within assigned region.
• Provides guidance, via phone and in-person, for the day-to-day operations of regional retail locations are efficient and productive.

• Frequently visits regional retail locations to build strong relationships and ensure that store performance level is maintained.
• Coaches and mentors Brand Store teams and D-BAT Pro Shop Leaders to meet store's performance standards.
• Schedules and hosts regional calls to set direction and promote collaboration across stores.
• Communicates sales goals and meets with team regularly to assure metrics are being met.
• Ensures that standards for merchandising are in compliance with Rawlings training. Ensures all Rawlings guidelines are followed - Square pins, promotions and discounting, product launches, merchandising standards, etc.
• Works with local management as needed to ensure customer satisfaction is met, including interface with end consumers if needed.
• Identifies opportunities for improvement in the stores; designs and implements training, strategies, policies, goals, and other resources to maximize productivity and morale.
• Identifies local market conditions to ensure the product assortment is tailored to the consumer for each store.
• Communicates location assortment needs to Rawlings' internal planning team.
• Holds product training seminars to ensure all teams are up to date on product feature/benefits.
• In partnership with D-BAT management, ensures that pro shop staff complete the Librix product training.
• Leads annual physical inventory, manages monthly cycle counts and transfers when warranted.
• In partnership with D-BAT senior leadership/D-BAT ownership, conducts performance evaluation of local team to identify any performance issues.
• Work collaboratively with leadership to develop marketing programs and promotions to increase sales and/or introduce new products and services.
• Identifies prospective opportunities in conjunction with MHL/sales rep, to drive organizational traffic through D-BAT
• Implement initiatives to expand consumer engagement and touchpoints across assigned region.
• Works in conjunction with local ownership and leadership teams to identify and address any employee performance or business protocol issues.
• Performance management of exempt Brand Store Managers in assigned region.
• Performs other duties as assigned.

Knowledge, Skills, Abilities and Education Required:

• Five years of sales-related management experience and multi-unit retail management preferred
• Three years retail supervisory experience
• High School diploma, Bachelor's degree preferred
• Proven excellent customer service skills and interpersonal / communication skills.
• Strong problem-solving ability and analytical skills
• Proven ability to mentor and train others across multiple geographic locations.
• Proficient with Microsoft Office and Excel
• Strong organizational and time-management skills
• Available and willing to work a flexible schedule, including weekends and holidays.

Working Conditions: 75% Travel required.

Rawlings Sporting Goods Total Compensation Package:

The health, well-being and financial stability of our employees are a high priority to us. Our benefit plan includes competitive compensation and a full range of life and career enhancing benefits. We offer the following benefits to all full-time employees:

• Comprehensive medical/dental/vision plans
• Company paid life and disability insurance.
• Paid Parental Leave
• Employee Assistance Program.
• 401k (fully vested immediately) with Company match.
• Paid time off
• Paid holidays
• Opportunities for advancement
• Employee Discount Program

This job description does not list all the duties of the job. You may be asked to perform other instructions and/or duties.