Regional Manager, Service Operations

Position: Regional Manager, Service Operations Location: Tempe, AZ Job Id: 1139 # of Openings: 1 Pay Range: $113,752 - $170,661 per year Position Summary The Regional Manager provides day-to-day leadership for CPG's Critical Services Technicians across multiple service lines (i.e. Mechanical, Electrical Power Systems, and DC Power). They ensure the safety and competency of their technicians to provide the highest levels of installation, commissioning, and maintenance of mission critical equipment. The manager will be responsible for overseeing job planning and execution, risk management, reviewing reports and developing procedures that assure the client's expectations are met every time. Essential Duties and Responsibilities To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Provides effective oversight, leadership and administration of safety processes and procedures. Responsible for overseeing and leading efforts across multiple service lines. Responsible for planning and maintaining work systems, procedures, and policies that enable and encourage the optimum performance of CPG technicians. Responsible for inter-team logistical and labor coordination as necessary. Maintains a high quality of service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements. Contributes to team effort by accomplishing related tasks as needed. Accomplishes staff management by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards. Create and inspire team environment with an open communication culture. Delegate tasks and set deadlines. Listen to team members' feedback and resolve any issues or conflicts. Perform site walks and estimating for potential new work. Identify and analyze project deficiencies; formulate and document plans of action which ensure future deficiencies are eliminated. Review and approve weekly timesheets. Create MOPs, SOPs, EOPs and other technical reports and procedures. Ensure operational, maintenance and emergency methods of procedure (MOPs) are strictly used. Be familiar with all applicable Federal, State, and local rules, codes, and regulations. Travel to additional locations (5‑10%). Train, influence and motivate team members. Other assigned tasks as requested. Be available/accessible 24/7 for service issues, troubleshooting and managing service techs. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education / Experience (Desired) High School Diploma Knowledge of OSHA and EPA standards regarding services and construction. Excellent written and oral communication skills. Experience in writing JHAs, MOPS, technical reports and procedures. Preferred Experience bidding and executing Mission Critical work for Federal and/or Commercial Customers Experience in Critical Facilities including Federal Facilities, Power Generations Plants, and/or Data Centers Project leadership Experience with Precision Cooling Systems (CRAC's, CRAH's, DSE's, etc.) from various OEM's including Vertiv, Munters, Petra, AAON, Carrier, Trane, etc. Experience with Power Distribution (Switchgear, UPS, Batteries, etc.) Experience with Controls and BMS Computer Skills Knowledge and experience using basic Computer skills including MS Office Demonstrated knowledge of BAS controls and OEM HVAC controls Certificates and Licenses OSHA 10 or 30 certification (preferred) EPA Refrigerant Certification Universal Must be able to pass government background checks, attain and maintain a federal security clearance and gain access to facilities that require proof of vaccination status (i.e. Covid-19 vaccine/booster). Supervisory Responsibilities Manage multiple Critical Service Technicians in the DC Metro area. Carries out manager responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Support emergency service when required. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; standing and walking is required. The noise level in the work environment is usually moderate. The employee must occasionally lift and carry up to 50 pounds. The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. CPG is an equal opportunity employer. We will consider all employment applicants without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We utilize E-Verify. #J-18808-Ljbffr CPG