Field Service Engineer

Job Description

Job Description

Field Service Engineer Modern Process Equipment (MPE) Chicago, IL  Full-timeFood and Specialty Coffee 50% to 70% travelABOUT MPEFor nearly 60 years, MPE has been the technical backbone of North America's food processing industry. Today, over 90% of coffee processors across North America run our grinders and conveying systems to keep their operations moving. We're family-owned, headquartered in Chicago, and growing, with over 100 team members and operations spanning three continents. We serve specialty coffee, food manufacturing, craft brewing, pet food, and more, building equipment that plants depend on every single day.THE ROLEYou're the person customers call when something breaks, and the one they remember when everything runs perfectly. As a Field Service Engineer, you'll travel across North America installing MPE equipment, diagnosing tough problems, and keeping our systems running at peak performance for some of the most respected names in food and beverage. One week you're commissioning a grinder at a specialty roaster in Portland. The next, you're troubleshooting a conveyor at a major food manufacturer in Texas. No two visits are ever alike, and the impact you make is immediate and visible.This isn't a desk job, and it isn't monotonous work either. Every site brings a different challenge, from boutique roasters to large scale processors to craft breweries. And you're never out there alone. You've got the full backing of our engineering, sales, and operations teams behind every visit.WHAT YOU'LL DOTechnical ExcellenceInstall and commission MPE equipment at customer facilities nationwide, setting the tone for every relationship that followsDiagnose and resolve mechanical, electrical, and process related issues, often under pressure and always under a deadline that mattersPerform preventive maintenance and system optimization that keeps customer lines running and downtime off the tableDeliver hands-on training that gives customers real confidence running their equipment long after you've left the siteCustomer PartnershipRepresent MPE as the trusted technical face of the company, the reason customers call us againTranslate complex technical information clearly for operators, plant managers, and executives alikeSpot opportunities for customers to get more value and more output from their MPE systemsDocumentation and CollaborationWrite clear, detailed service reports after each visit that keep the whole team in the loopCoordinate your own scheduling and travel logistics with real autonomyBring field insights back to engineering and sales. Your perspective from the floor genuinely shapes how we buildWHAT YOU BRINGTechnical FoundationHands-on experience with processing equipment, ideally in food or industrial manufacturingStrong mechanical and electrical troubleshooting skills, sharpened on real problems in real facilitiesComfort working with PLCs, motors, drives, and industrial control systemsValid driver's license and the ability to travel domestically 50 to 70%, with occasional trips to Canada and MexicoA Problem Solver's MindsetWorks through issues methodically and doesn't leave a site until it's resolvedGenuinely curious about why something works, not just how to fix itAdapts easily when customer needs shift the schedulePeople SkillsExplains technical concepts in plain language, never talking down to customersTreats customer success as personal, not finished until they feel confidentCollaborates naturally across departmentsBrings a level of professionalism that earns trust the moment you walk on siteGrowth MindedKeeps building technical knowledge in a fast moving industryTakes feedback well and puts it to useSees this as a career in technical service, not just a jobBENEFITSCompetitive salaryHealth, dental, and vision coverage401(k) with company matchVacation and paid holidaysFor the right person, this is a career that genuinely doesn't get old. Ready to see the country and solve hard problems? Apply today.