Field Relief Manager

Indianapolis, Indiana

Full time

R256301

United States

This position is not eligible for employer sponsorship. Applicants must be legally authorized to work and must not require employer sponsorship.

Location:

6525 E Washington St, Indianapolis, Indiana 46219 United States of America

PRIMARY FUNCTION: Under the direction of the Marketing Company President (MCP), provide relief help for

General Managers, Area Field Managers, Traffic Control Manager and Storage Managers during vacations and up to

two week periods of absence when attending certification classes, etc. Execute all duties of “fill in” position as if they

were his/her normally assigned responsibilities. Perform on-the-job reviews of center operations, area field routes and

reservation management areas using FRM Checklist, Dealer Service Report (DSR) or any other tools prescribed by UHaul

International. Perform various duties as assigned, including but not limited to profitable management, ordering

products, correcting rental and retail inventories, setting up displays, distribution and promotion of U-Haul rental

equipment, all according to U-Haul standards and procedures. Assist the MCP in planning and implementing new

marketing programs or in any duties as requested. Follow up on assigned projects to ensure their timely completion.

Must be thoroughly familiar with U-Haul policies and procedures. Note: Essential duties are not exhaustive and may

be supplemented as necessary.

ESSENTIAL DUTIES:

1. Must be able to safely operate a motor vehicle.

2. Relieve center managers, area field managers, traffic control managers, and storage managers during

vacations and one to two weeks of absence such as for attending certification classes.

1. Use discretion and independent judgment to apply existing and new UHI programs to standardize and

systemize each and every operation.

1. Complete FRM Checklists, correcting any deficiency and make recommendations to MCP for review of

operations and procedures.

1. Reinforce Customer Service Reps (CSR) skills learned in the 123 punch program, such as receiving and

dispatching, precision selling, customer service, pre safety tow inspections, hitch and accessory installations,

scheduling of equipment and personnel, Safety Certifications, Quick Claim, etc.

1. Perform storage walk-throughs, review ready to rent procedures, review files for completion, monitor

competition, review procedures for increasing occupancy and decreasing delinquencies.

1. Follow AFM business plan, perform DSRs, dealer openings, closing, prospecting and ensure serviceability of

AFM rig and route compliance according to policies and procedures.

1. Verify timely completion of Equipment Damage Report (EDR), Starburst rates, traffic boards, equipment

recoveries licensing, customer service procedures, and disposition of unrented and repair of equipment.

1. Monitor ordering and receiving procedures using the Daily Order Status Report, monitor inventory accuracy by

performing cycle counts when at a center, make adjustments as needed and follow up with GM and MCP upon

GM’s return.

TOOLS/SKILLS/MENTAL REQUIREMENTS: Managerial, time management and organizational skills; interpersonal skills, ability to

communicate effectively (written and verbally); ability to manage a diverse workforce; basic computer skills.

Position requires the ability to concentrate, take initiative, cope with stress, adapt to and stay alert in a business environment, and to use

independent judgment to accomplish results. Position requires driving an automobile.

PHYSICAL DEMANDS: Balancing, carrying, climbing, color vision, depth perception, digital dexterity, feeling, handling, hearing, kneeling, lifting

(min. 50 lbs., assisted or unassisted), pulling, pushing, reaching, seeing, standing, stooping, talking, turning, walking.

WORK ENVIRONMENT: The work involves moderate risks or discomforts which require special safety precautions, e.g., working around

moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing, or gear such as masks, goggles, gloves or

shields.

OTHER: Position requires a valid driver’s license and maintain a good driving record to operate motor vehicles with both types of transmission

(automatic or standard). Adhere to all local vehicular regulations while driving.

Position requires the ability to maintain good housekeeping practices in the work area and comply with all safety rules and

procedures. It is mandatory that all accidents and injuries be reported immediately to supervisor.

Must maintain just-in-time production methods, along with total quality control at the source of the work being performed.

Must read company publications such as “U-Haul News”; U-Haul Technical newsletters, and other publications provided by supervisor

to understand U-Haul’s Primary Service Objective (to provide better and better product and service to more and more people at a lower and

lower cost.)

Must use integrity and discretion in safeguarding confidential data handled or obtained in the normal performance of duties.

Perform other related duties as required or assigned including to assist in the recovery of lost or stolen

U-Haul property and equipment. The person assigned to this job is subject to performing any duties relating to serving the customer.

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis. U-Haul co-founders L.S. "Sam" Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.