Plumbing Field Supervisor

Job Description

Job Description

Overview

Lead the Team. Develop Plumbers. Drive Results.

You're a proven plumbing leader who enjoys coaching people just as much as solving technical challenges. You understand that success comes from developing a high-performing team, creating an exceptional customer experience, and delivering quality work safely and efficiently.

We're looking for a Plumbing Field Supervisor to lead our growing plumbing team in Indianapolis. In this role, you'll oversee daily field operations, mentor and develop plumbers and apprentices, ensure quality workmanship, and partner with leadership to continue growing one of the area's premier residential plumbing service teams.

You'll be responsible for supporting and coaching technicians in the field, maintaining high standards for safety and customer satisfaction, and helping drive team performance through hands-on leadership and accountability.

What’s In It For Me?

• Market Value Compensation $80,000-$90,000 annually plus performance bonus
• Medical, Dental and Vision Insurance
• FREE Employee/Dependent Telehealth program, no copay
• Company Matched Health Savings Account and 401k Retirement Account
• FREE Long-Term Disability Insurance, Employee + Family Life Insurance, Wellness Program and Employee Assistance Program (Mental Health)
• Voluntary Short-Term Disability Insurance, Accident Insurance and Critical Illness Insurance
• PTO (Up to 4 weeks based on tenure), Paid Company Holidays, Paid Community Service Day

Responsibilities

What Will I Do?

• This position requires regular on-site field visits
• Ensure the safety of employees, customers, and job sites
• Drive exceptional customer and employee satisfaction
• Maintain a high level of professionalism, accountability, and patience with team members and customers
• Foster a culture of performance excellence, teamwork, and continuous development
• Lead, coach, and develop plumbers and apprentices to achieve individual and team success
• Drive departmental revenue and profitability through ongoing training, coaching, and field support
• Maintain operational excellence through accurate invoicing, inventory management, safety compliance, and reporting
• Provide consistent technical, customer service, and sales training
• Promote lead generation opportunities and educate the team on identifying additional customer needs
• Monitor and reduce callbacks, warranty work, and quality issues through coaching and accountability
• Resolve escalated customer concerns while delivering a best-in-class customer experience
• Conduct ride-alongs, field observations, and performance coaching sessions to support technician growth

Qualifications

Do I have What it Takes?

• Proven experience in the residential plumbing industry

• 5+ years of residential plumbing experience, including leadership, supervisory, or mentoring responsibilities

• Strong knowledge of plumbing codes, safety standards, and industry best practices

• Demonstrated ability to coach and develop service technicians

• Punctual and dependable with a strong work ethic

• Ability to prioritize tasks, set goals, manage multiple responsibilities, and meet deadlines

• Prior experience with Service Titan software is a plus

• Valid driver's license with an acceptable driving record

• Strong customer service and conflict-resolution skills
• Ability to analyze performance metrics and use data to coach technicians and improve results
• Positive energy and enthusiasm to drive sales and company growth

Equal Opportunity Employer

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.  The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.

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