Associate, Total Quality Management

Hi, we’re Oscar. We’re hiring an Associate, Total Quality Management to join our Total Quality Management team. Oscar is the first health insurance company built around a full‑stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family. About The Role You will work cross‑functionally with business and technical Oscar stakeholders, representing the needs and interests of the department in company‑wide strategic initiatives and in solving business problems related to internal processes. You will lead the design, optimization, and implementation of processes, improvements, and platforms to operations in support of achieving organizational goals. This requires collecting and documenting business requirements, building and managing project plans, documenting key project decisions, managing project governance, and applying frameworks. You will also analyze data and develop and communicate risk mitigation strategies across disparate initiatives and stakeholders. You will report into the Associate Director, Quality. Work Location This position is based in our Tempe, Arizona office and requires a hybrid work schedule with three days of in‑office work per week. Thursdays are a required in‑office day for team meetings and events, while the other two office days are flexible to suit your schedule. Pay Transparency The base pay for this role is $87,188 - $114,434 per year. You are also eligible for employee benefits, participation in Oscar’s unlimited vacation program, and annual performance bonuses. Responsibilities Lead the end‑to‑end management of cross‑functional implementations and projects, creating project plans, engaging stakeholders, and managing relationships to drive collaboration. Evaluate departmental performance by creating, gathering (Big Data query writing & management), analyzing, and interpreting data and metrics, and assisting in development of departmental metrics and implementation of mitigation strategies. Develop, maintain, and improve Key Performance Indicator dashboards. Perform trend and variance analysis to identify performance drivers. Work with stakeholder teams to ensure audit forecasts align with business objectives and changes. Collaboratively work with all relevant internal and external stakeholder groups to formulate proactive implementation, communications, and program strategies for successful change management and risk mitigation initiatives. Apply strong analytical and modeling skills to solve complex business problems. Analyze data to support business teams in making better informed, data‑driven decisions, and mentor team members while promoting colleagues’ growth and professional development. Support other strategic projects as assigned to meet business needs. Ensure compliance with all applicable laws and regulations. Perform other duties as assigned. Requirements 3+ years of work experience in operations and/or health insurance. 2+ years of experience using data software such as Excel/Google Sheets, SQL, or other data analytics tools. 2+ years of experience with end‑to‑end project management in a cross‑functional environment. 2+ years of experience in administering operational, quality, or analytics platforms, including requirements gathering, workflow documentation, vendor evaluation support, and leading User Acceptance Testing. Experience managing, presenting, and owning stakeholder management. 2+ years of experience with process improvement methodologies such as Lean, Six Sigma, and/or Theory of Constraints. Bonus Points A bachelor's degree or 3+ years of commensurate experience. This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here. At Oscar, being an Equal Opportunity Employer means more than upholding discrimination‑free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We’re on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full‑time employees are eligible for benefits including medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements. Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts. Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (View email address on click.appcast.io) to make the need for an accommodation known. California Residents: For information about our collection, use, and disclosure of applicants’ personal information as well as applicants’ rights over their personal information, please see our Privacy Policy. #J-18808-Ljbffr Oscar Health