Operations Manager

Johnstone Supply is seeking to hire an enthusiastic full‑time Branch Manager to help maintain the highest levels of customer satisfaction and continued growth at our Arbutus, MD branch location. Are you ready to take your operations management career to the next level ? Do you want to provide leadership in a family‑focused environment where employees are treated with respect and tend to stay a long time? If so, please read on! This management position earns a competitive salary of $65,000 – $90,000/year – base rate and includes monthly and yearly bonuses based on prior experience and current HVAC product knowledge. You would also be eligible for generous full‑time benefits , including monthly bonuses, annual bonuses, medical, prescription, dental, vision, a 401(k) plan with company match, company‑paid life insurance, paid holidays, and paid time off (PTO) . If this sounds like the right operations management opportunity for you, apply today! ABOUT JOHNSTONE SUPPLY Johnstone Supply is a one‑stop‑shop with a variety of options in unitary and specialty equipment, repair and replacement parts, and maintenance supplies for residential, light commercial, refrigeration, and facilities maintenance. We offer the products, programs, and services that help contractors of all sizes succeed. We're committed to being our customers' HVAC/R resource from start to finish. With a friendly, fun, and team‑oriented environment , our employees know that they are not just a number. We value their hard work and show it through our employee recognition program, bonuses, competitive pay, and great benefits . We also offer training through Johnstone University both online and in the classroom. Come join our family! A DAY IN THE LIFE OF A BRANCH MANAGER As a Branch Manager for one of our locations, you are responsible for coordinating and overseeing all operations, including the hiring, training, and supervision of branch staff. Under your exceptional leadership, all counter sales, warehouse, and delivery staff are inspired to take pride in their work and provide above‑and‑beyond customer service. As a hands‑on leader, you model prompt, professional service when answering incoming telephone calls and greeting walk‑in customers. Your style of performance fosters teamwork, respect, cooperation, accountability, and trust. As a strategic leader, you also come up with appropriate strategies to increase productivity and performance levels. You are goal‑oriented and continually achieve your branch's financial targets. You resolve customer complaints and dispute effectively. With attention to detail and efficiency, you accurately complete transactions and paperwork. Working with outside sales personnel, you also help develop effective sales programs and promotions for your branch. You feel great about the important role you play in driving our success as well as that of the HVAC businesses we serve! QUALIFICATIONS FOR A BRANCH MANAGER High school diploma or equivalent 2+ years Management experience in operations Ability to learn and effectively use our point‑of‑sale computer system Ability to pass a drug screen Business acumen Consistent customer service skills Leadership skills HVAC/R industry experience or training is preferred but multiple factors will be taken into consideration. General knowledge of wholesale distribution including branch operations, order fulfillment, inventory control, customer service, showroom merchandising, shipping & receiving, and sales are preferred, but we are willing to train the right person . Do you work efficiently and with a sense of urgency? Are you able to prioritize multiple tasks and delegate effectively? Do you enjoy coaching and mentoring others? Are you an empathetic listener with exceptional problem‑solving skills? If so, you might just be perfect for this HVAC/R supply store management position! READY TO JOIN OUR TEAM? If this HVAC/R supply store management position sounds right for you, please complete our initial 3‑minute, mobile‑friendly application . We look forward to meeting you! Location: 21227 #J-18808-Ljbffr