Quality Assurance Reviewer

Quality Assurance Reviewer

We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome.

Position Overview: Under direction, performs comprehensive, detailed, analytical and investigative review of case records and call recordings on State and Federal Assistance cases. Conducts case reviews with an assigned geographical location for compliance with Federal Supplemental Nutrition Assistance Programs (SNAP), State Regulations and Department of Human Services (DHS) rules, policies, and procedures. Conducts interviews with public assistance recipients, responsible relatives, and staff to verify information. Analyzes data and prepares reports regarding outcomes of reviews with recommendations for improvement. Travels in the performance of duties, including overnight stays.

Essential Functions: Performs comprehensive, detailed analytical and investigative reviews of live calls, recorded calls, and electronic case records on State and Federal Assistance cases to determine compliance with Federal Supplemental Nutrition Assistance Program (SNAP) regulations, State regulations and Department of Human Services (DHS) procedures designed to improve program access and operations management, reduce expenditures, and avoid quality control errors. Conducts interviews with public assistance recipients and responsible relatives. Analyzes data accumulated from reviews and prepares reports regarding outcomes and findings utilizing Microsoft Office Suite programs to determine error-trends and provide recommendations to management to improve outcomes. Reviews, studies, and applies Federal and State policies, procedures and regulations as well as DHS policies, rules and procedures governing public assistance programs included in the review. Participates in special programs required to test proposed procedures, methods and/or systems designed to improve Department operations prior to permanent implementation. Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications: Requires knowledge, skill and mental development equivalent to completion of four (4) years of college with coursework in one of the behavioral sciences. Requires two (2) years of professional experience in casework or related area. Preferred Qualifications: Three (3) years of professional experience administering a supplemental nutrition assistance program. Two (2) years of professional experience working with public assistance policies and programs including a supplemental nutrition assistance program. Two (2) years of professional experience utilizing public assistance interviewing techniques. Two (2) years of professional experience examining and evaluating data in accordance with established criteria. Two (2) years of professional experience presenting and preparing clear, concise, and accurate reports.

Conditions of Employment: Requires ability to travel in the performance of duties, with overnight stays as appropriate. Requires the ability to work overtime and/or outside of regular business hours.

Work Hours: 8:30am-5:00pm Monday-Friday; 1 hour unpaid lunch

Headquarter Location: 707 E Wood St, Decatur, Illinois, 62523 Family & Community Services Region 1 Central Administration Medical Fields Office-Downstate/Macon County

Work County: Macon

Agency Contact: View email address on click.appcast.io

Posting Group: Social Services

About the Agency: The Illinois Department of Human Services uplifts individuals and communities across Illinois. Our mission is to respond to the needs of all people in Illinois so they can lead healthy, safe, and enriched lives. Our vision is the future we are shaping with dignity and the well-being for everyone in Illinois. Our values are the principles that guide us as we work to remove systemic barriers and create lasting opportunities with Compassion, Accessibility, Responsibility, and Equity.