Manager on the Dock (MOD)

Job Description

Job Description

Rowing Dock is the premier paddling destination on Lady Bird Lake in Austin. We offer kayak, canoe, and stand up paddleboard rentals in addition to regular weekly guided tours and water-based activities for groups. Our team is the heart of our operation, and the reason customers call the dock their favorite place in Austin. If you love being outside, are looking for a job where most of your colleagues turn into lifelong friends and enjoy working in a fun, fast-paced, and customer service-centric environment, Rowing Dock is the place for you.

The Role:

The Manager on the Dock (MOD) is responsible for making sure everything runs smoothly on the dock while assisting customers and answering questions about the dock. You are responsible for supporting our team, solving problems as they arise, and running a well organized and streamlined operation. You're able to manage customer service concerns or challenges with a positive, proactive and relaxed demeanor. You're not afraid to jump in and help wherever and however necessary to ensure all staff and customers have a good experience at Rowing Dock.

Key Responsibilities:

• Managing other Rowing Dock team members during shifts and taking the lead on challenges as they arise
• Responsible for all dock operations while on duty, maintaining order at all times
• Maintain a positive and calm attitude toward customers and staff
• Ensure proper safety and security measures are being taken to protect customers, staff, and equipment
• Respond to upset customers. Report the situation as well as resolution to upper management (Digital LogBook)
• Know when and how to pilot our rescue boat safely and effectively
• Monitor cash flow. Make till drops and assure adequate change is available in hut (check-in office on the dock).
• Manage Dock Attendant (DA) duties to adequately serve the fluctuating volume of customers throughout the day
• Provide positive feedback to staff regularly, acknowledging their contributions both verbally and in staff journals
• Ensure completion of tasks listed on Day Specific Duties Charts
• Monitor Daily Checklist for proper completion of tasks and for discrepancies or issues
• Look for DAs who are ready for more responsibility and train them up
• Provide scheduling input and support to OM and GM
• Maintain equipment inventory and maintenance records
• Serve on management team under the direction of the Operations Team
• Prepare summary of shift in Digital LogBook at the end of each shift worked

Who You Are:

(Please do not apply if you cannot meet ALL guidelines below)

You are available on weekends and holidays (weekend support is a priority)

You appreciate an incredible customer service experience and will work hard to make it a reality

You are a talker and you like being social, friendly, and engaging with people

You are comfortable working outside in the heat (this is Texas, y'all! Our summers are HOT).

You are into staying fit and healthy

You are always up for a good time but you are also responsible and professional (tardiness and absenteeism are NOT tolerated)

You are over the age of 18 + have reliable transportation to/from work

We are building our team for Fall 2026 through the 2027 season. This position will initially be hired on as a Dock Attendant ($19/hr) with the intention of being promoted to a Manager on the Dock ($20/hr) after a probationary period. If you meet our requirements for the MOD position you will then go through specific MOD training. If you do not meet our requirements you will remain a Dock Attendant for the season.

You can commit to working at Rowing Dock for six months or longer. We are looking for dedicated members to join our team. If you are looking for stop-gap employment, please do not apply.

Pay

We provide paid training including First Aid/CPR certifications

Hourly Wages

• Starts at $19/hr 
• We also offer FREE rentals for staff, family, and friends!

Shifts

MODs work between 3 and 6 shifts a week. This is a part-time job; please do not apply if you expect full-time hours. Shifts are 4-6 hours in length

Rowing Dock is a concession within the City of Austin Parks and Recreation Department. As an employer affiliated with the City of Austin, background checks are required for any individual who is offered a position at Rowing Dock, in order to begin their employment.