Billing Assistance Specialist - Full Time (Caesars Palace LV)

divh2E-Communications Specialist/h2pE-Communications Specialists handle various multimedia contacts such as customer service emails, faxes, voicemails, internal/external phone calls, web chats and provides communication support to multiple channels for contact center agents, management, staff and customers./ppJob Functions:/pulliProvides excellent customer service to both internal and external department customers./liliAnalyzes and accurately processes various types of multimedia communication-related requests and respond to internal and external customer needs to provide an appropriate resolution within established service levels./liliCreates, edits, posts and maintains information in the internal knowledgebase to be accessed by all employees./liliAnswers telephone calls, emails, and participates in internet web chats to assist guests with reservation and billing inquires and other guest service issues including but not limited to; assistance with making reservation bookings, internet error messages, general questions, copies of folios, research and resolution of credit card and charge disputes, credit card refunds, application of Total Reward credits for payment, reversing Total Reward credits, payment changes, and credit card authorization releases./liliBuilds contacts/relationships within HET with subject mater experts in order to maintain open and accurate flow of information./liliKnowledgeable of HET services and products while being a creative thinker with the ability to communicate complex ideas into simple messages via written and visual channels to be easily understood by target audiences./liliCompletes duties as assigned, acts as a role model always presenting oneself as a credit to the company and encourages others to do the same./liliMeets measured efficiency goals and standards./liliHandles all incoming customer transactions promptly, efficiently, accurately and professionally./liliSafeguards customer confidentiality and privacy in accordance to company and department standards./liliMeets department punctuality, adherence, attendance and appearance guidelines./liliAssists with special projects and/or additional duties as directed by a Supervisor./liliAdheres to all company policies, regulatory and state/federal laws./li/ulpEssential Requirements:/ppEducation:/pulliHigh school diploma or equivalent required./li/ulpExperience:/pulli1 year customer service in a hotel or resort or 1 year customer service oriented job experience. Reservations or Front Desk experience preferred but not required./li/ulpAbilities:/pulliExcellent leadership, organizational, listening, interpersonal, analytical, written and verbal communication skills required./liliMust have a thorough knowledge of the processes and guidelines for Casino Reservations and Total Rewards program, proficient in CMS, LMS, and WINet systems. Must be able to balance cashier reports./liliMust have good mathematical skills and a basic understanding of accounting terminology./liliMust demonstrate and upbeat and positive disposition./liliStrong knowledge of customer care processes and techniques are vital./liliMust be highly motivated, proactive individual and independent thinker./liliMust be able to handle multiple tasks in a high volume, fast paced environment./liliKnowledge of computer, telecommunications functions and systems, customer service and telemarketing./liliExcellent, developmental and motivational skills required./li/ulpDesired Skills:/pulliSome knowledge of HTML and basic graphic design principles preferred. Intermediate level of Microsoft Office programs (Excel, PowerPoint, Word and Sharepoint)./li/ulpDisclaimer/ppThis is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainments employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status./ph2About Us/h2pAt Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the worlds most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars, Harrahs, Horseshoe and Eldorado brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework. Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values Together We Win, All In On Service and Blaze the Trail every day. Our mission, Create the Extraordinary. Our vision, Create spectacular worlds. That immerse, inspire and connect you. We dont perform magic; we create it with excellence. #WeAreCaesars. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities./ph2Job Info/h2ulliJob Identification 83770/liliJob Category Sales and Marketing/liliJob Schedule Full time/liliLocations Las Vegas Call Center (On-site)/li/ul/div