Team Lead

Team Lead

Riderflex has been hired by our client, 6 Brick's LLC, to find their Team Lead!

Company: 6 Brick's LLC Industry: Retail Location: Springfield, MA Type: Full-Time, W-2 Compensation: $17.00-$21.00 per hour Benefits:

• Health insurance
• Paid time off
• Employee discount

About the Role:

There's no better way to shift and restart your career than joining a growing industry like cannabis. 6 Brick's, located in Springfield, MA, is a premier dispensary with a mission to connect people and product for the best experience every time. A family-owned business with a commitment to the community, we're looking for a motivated, committed, and experienced Team Lead to help support our Retail team. The Team Lead will have strong interpersonal, operational, problem-solving, and organizational skills. They will support the Director of Operations by overseeing dispensary employees and managing all retail operations. This includes opening and closing responsibilities and day-to-day floor operations. All tasks must be performed in accordance with professional guidelines, operational protocols, compliance requirements, and the quality standards established by 6 Brick's.

Responsibilities:

• Oversee store operations in the absence of the Director of Operations, including opening and closing responsibilities, day-to-day floor operations, and training staff.
• Oversee all aspects of Budtender performance, including monitoring interactions with customers, providing pertinent information for employee performance evaluations, and tracking write-ups related to uniform, performance, and attendance while reinforcing accountability, professionalism, and adherence to company policies and procedures.
• Partner with management to maintain and foster efficient and ongoing communication with dispensary staff and leadership.
• Handle customer complaints while ensuring compliance with local, state, and federal inspection, billing, and licensing requirements.
• Implement strategies to enhance customer service and customer satisfaction.
• Utilize strong math skills for cash handling and financial transactions.
• Manage daily financial reporting requirements and oversee all cash handling procedures.
• Support a structured and compliant retail environment with strong attention to detail and operational consistency.
• Assist in identifying operational challenges and proactively contribute thoughtful solutions.

Skills:

• Demonstrated experience as a Team Lead or in a similar leadership role.
• Proficient in store management practices and inventory control procedures.
• Excellent communication skills and phone etiquette.
• Strong leadership abilities to motivate and inspire team members.
• Exceptional customer service skills to address inquiries and resolve issues effectively.
• Effective problem-solving skills to address and resolve on-floor issues.
• Strong organizational skills to manage tasks, schedules, and priorities efficiently.
• Efficient time management skills to maximize productivity during shifts.
• Ability to mediate conflicts among team members and handle customer complaints diplomatically.
• In-depth knowledge of store products and services to assist team members and customers accurately.
• Flexibility and adaptability in a fast-paced environment to manage unexpected situations calmly.
• Effective delegation skills to assign tasks based on team members' strengths.
• Keen attention to detail to maintain high standards in store operations, merchandising, cleanliness, and compliance.
• Ability to exercise sound judgment and remain calm in high-pressure situations.
• Ability to proactively identify operational issues and present thoughtful solutions.
• Ability to work independently in a dynamic, fast-paced environment and with a variety of personalities at various seniority levels.

Qualifications:

• Must be 21 years of age.
• Must pass all state-required background checks.
• Ability to lift up to 50 lbs.
• 1-3 years of previous retail supervisor experience preferred.
• Cannabis industry experience preferred.
• Strong understanding of state/local regulatory guidance, policy, and compliance expectations. Ability to interface with CCC if necessary.
• Proficient in adopting new software and ever-evolving technologies.
• Strong knowledge of standard office applications and word-processing software, including Microsoft Office.

Education and Prior Experience:

• Previous experience in retail, customer service, or other related fields.
• High School Diploma or GED required.

About 6 Brick's LLC:

6 Brick's is here to inspire our community – through the people, plant, and purpose while being a good neighborly partner. We have a clear vision to connect people and product for the best experience every time. 6 Brick's is a family business. This shows even in the name. 6 Brick's, one for each member of the Shubrick Family, 4 of whom are on the executive board. Our CEO & Founder, Payton Shubrick wanted to have her family at the forefront of what 6 Brick's is and will become. Payton wanted to prove that there is space in this industry for a family-owned and black-owned dispensary. Her commitment to her family is much like her commitment to the City of Springfield. With Payton being a Springfield Native it's important to her to show her community support. 6 Brick's will be a business that brings people into the city and makes them want to stay for a while.

About Recruiting Firm, Riderflex:

Riderflex is a top-rated national recruiting firm, serving small to large companies globally. Our services range from C-Level Executive Search to Mass Volume Associate Level Hiring, catering to all functions and industries. We specialize in an executive recruiting process that involves vetting candidates through video interviews conducted by seasoned C-level executives. Furthermore, we are renowned for our unique approach in finding the perfect fit for both clients and candidates. With a strong emphasis on cultural analysis and an executive recruiting process led by C-level experts, we excel in understanding and meeting specific industry needs. Our mission is to create dynamic work environments, driven by our commitment to excellence in recruiting, consulting, and candidate services. At Riderflex, we don't just fill positions; we forge lasting relationships that propel businesses and careers forward.

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