Office Manager

Office Manager / Administrative Assistant Budget Blinds of Mission Viejo, Tustin & Irvine Founded in 1992 with a true family atmosphere, Budget Blinds has grown to become the #1 provider of custom window coverings in North America, with over 1,300 franchise territories and 50,000 installations completed weekly. At the Budget Blinds of Mission Viejo, Tustin & Irvine franchise location, we combine the professionalism of a national brand with the close-knit teamwork of a local business. Our culture is built on integrity, organization, and exceeding customer expectations. We're looking for an Office Manager / Administrative Assistant who thrives in a dynamic environment, keeps operations running smoothly, and enjoys helping both customers and teammates succeed. Compensation & Benefits $24$30 per hour (based on experience) Bonus opportunities based on team and individual performance Paid training and onboarding Paid holidays Flexible scheduling Communication tools provided Career advancement into inside sales or sales representative role Position Overview This position is the heartbeat of our office handling a mix of administrative, scheduling, and light warehouse coordination tasks. You'll oversee the flow of orders and installations, manage incoming shipments, coordinate with sales reps and installers, and ensure that customers receive the exceptional service that defines our brand. The right candidate will be highly organized, detail-oriented, and tech-savvy, with strong experience in Excel, QuickBooks, and customer communication. Responsibilities Manage and organize all office paperwork, records, and digital files Answer business phones promptly and handle customer requests professionally Execute defined office procedures to eliminate errors and maintain organization Use office software to: schedule appointments and consultations, review and process product orders, perform data entry, invoicing, and order tracking in Excel and QuickBooks Collect customer payments and send review requests Send installation appointment and balance reminders daily Manage office supplies and reorder as needed Distribute internal communications and updates to the team Track repair activity and summarize updates for management Receive, check in, and organize all incoming product shipments Verify accuracy of packing slips and orders Stage boxes and materials for installers daily Manage product delivery schedules and freight appointments Track repairs, warranty items, and replacements with vendors Resolve customer-reported issues promptly or escalate as appropriate Follow up with suppliers, customers, and colleagues regarding open items Coordinate installation scheduling and assist customers with updates Engage with walk-in customers and book consultations Support sales reps with scheduling, order documentation, and follow-up calls Qualifications 2+ years of office management, customer service, or administrative experience strongly preferred Proficiency in Excel, QuickBooks, Outlook, Word and other general technology platforms (CRM, Dropbox, app-based communication tools) Working knowledge of office software and general office equipment Excellent organizational and time management skills Strong written and verbal communication abilities Analytical mindset with strong attention to detail and problem-solving skills Ability to lift up to 50 lbs (for warehouse product handling) Dependable, punctual, and professional demeanor Ability to pass a background test Experience in the home improvement or window covering industry is helpful, not required