Automotive Service Advisor

Automotive Technical AdvisorAs a member of the Headquarters Customer Service Team, the Automotive Technical Advisor is primarily responsible for answering phone calls from customers having either warranty and/or technical issues. In this role, you are troubleshooting technical issues that a mechanic may be having out in the field. Therefore, it is imperative that you have an understanding and knowledge of gas and/or diesel engines and transmissions. Experience diagnosing and repairing vehicles is required.*NOTE: The Customer Service Automotive Technical Advisor is required to complete onsite training in Jasper, Indiana for a minimum of 6-8 weeks. Once training is complete, the Associate will work onsite at our Jasper facility or at one of our branches that is closest to your home.What we offer:Starting Pay Range: $19-21/hour, based on experienceAfter 90 days, eligible for a monthly performance bonus, up to $720Medical, dental, vision & prescription insurance after 30 daysPaid Time Off (PTO) + 10 paid holidays after 30 daysTwo retirement plansMonthly and Quarterly bonusAssociate referral bonusOn the job trainingOpportunity for vertical and horizontal growthAnd, so much more!What you'll do:Build and sustain relationships with customersAnswer phone calls from customers who have warranty or technical issuesTroubleshoot and help resolve the customers concernsProvide professional and quality customer careWho we are looking for:2–4-year automotive degree and/or related automotive industry experience preferredComputer knowledge and keyboarding skillsExcellent interpersonal skills and communicationDriven to solve problems with advanced knowledge and technical detail in either gas engines, diesel engines, and/or transmissionsOrganized and detail orientedAnalytical problem solver and decision makerOwn your future at JASPER! An Equal Opportunity & Affirmative Action Employer