System Administrator

System AdministratorPosition Number: 0080165Hiring Unit: Information Technology Services/System Services InfrastructureLocation: UH System OfficesClosing Date: September 27, 2026Band: BSalary: salary schedules and placement informationFull Time/Part Time: Full-timeMonth: 11-monthTemporary/Permanent: PermanentDuties and Responsibilities (NOTE: *denotes Essential Functions): *Manage and administer core Microsoft 365 services, including Intune, SharePoint, Teams, Exchange Online, and other apps within the M365 ecosystem.*Administer Entra ID identity management, conditional access policies, role assignments (RBAC), and enterprise application integrations.*Maintain and optimize Entra ID security posture, including Identity Protection, Privileged Identity Management (PIM), Multi-Factor Authentication (MFA), and sign-in risk monitoring.*Architect, deploy, and manage Intune for enterprise device management across Windows, macOS, iOS/iPadOS, and Android platforms.*Create, test, and maintain configuration profiles, compliance policies, security baselines, and endpoint protection settings.*Package, deploy, patch, and manage the lifecycle of enterprise applications via Intune/Windows Autopatch.*Design, maintain, and streamline modern OS deployment processes (e.g., Windows Autopilot, Apple Business Manager).*Perform basic Windows Server administration tasks (Active Directory, DNS, DHCP, Group Policy) required for hybrid identity and infrastructure environments.*Develop and maintain scripts and API automation for administrative tasks, user provisioning, and operational workflows in Microsoft Entra.*Monitor M365 tenant health, service advisories, feature updates, and licensing allocations to optimize resource usage and costs.*Monitor system performance, audit logs, and security alerts across cloud and on-premises environments.*Develop and maintain standard operating procedures (SOPs) and technical documentation related to M365 and Intune management.*Participate in incident response, root-cause analysis, and remediation planning for identity, security, or endpoint issues.*Provide technical support, guidance, documentation, and escalation paths for M365 and Entra services to campus IT staff.Collaborate with cybersecurity teams to ensure alignment with organizational security policies, compliance standards, and regulatory requirements.Monitor higher education industry trends, technological developments, and emerging cloud/endpoint practices for potential adoption.*Follows and implements directives and guidance related to best practices from University of Hawai'i System Information Technology Services.*Ensures the consistent adoption, implementation, and enforcement of recommendations issued through University of Hawai'i System Information Technology Service.*Keeps abreast of recommendations issued through University of Hawai'i System Information Technology Service, and takes timely action as needed.*Continuously monitor and lead initiatives to enhance system reliability, security, and operational efficiency. Supervise and mentor IT staff to assure that administrative directives and industry best practices are understood and followed.Other duties as assigned.Minimum QualificationsPossession of a pertinent baccalaureate educational degree in Computer Science or related field and 3 years of progressively responsible professional information technology experience with responsibilities for Microsoft 365 and Entra ID management, of which 2 years of the experience must have been comparable in scope and complexity to the next lower pay band in the University of Hawai'i broadband system; or any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated.Considerable working knowledge of Microsoft 365 and Entra ID management as demonstrated by the broad knowledge and understanding of the full range of pertinent standard and evolving information technology concepts, principles and methodologies.Considerable working knowledge and understanding of the broad technology, systems, hardware and software associated with Microsoft 365 and Entra ID management.Demonstrated ability to recognize a wide range of intricate problems, use reasoning and logic to determine accurate causes, and apply principles and practices to determine, evaluate, integrate, and implement practical and thorough solutions in an effective and timely manner.Proven ability to comprehend, interpret and implement administrative directives and guidance to ensure IT operations align with organizational standards and industry best practices.Demonstrated ability to interpret and present information and ideas clearly and accurately in writing, verbally and by preparation of reports and other materials.Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team leaders and members, and individuals.If applicable, for supervisory work, demonstrated ability to lead subordinates, manage work priorities and projects, and manage employee relations.Strong understanding of IT service management, cybersecurity principles, risk management, and compliance requirements. Demonstrated experience implementing and maintaining IT best practices, standards, and governance.Functional knowledge of managing Windows server operating systems and Active Directory.Functional knowledge of managing and maintaining device configuration and profiles with Microsoft Intune.Working knowledge of Windows PowerShell or Microsoft Graph API programming/scripting.Ability to speak, read, comprehend, interpret, and write fluently in English.Ability to learn and apply new technologies independently and in a timely manner using books, manuals and other resources.Ability to work a variable work schedule; and work outside normally scheduled work hours including day, night, weekend and/or holiday hours, as directed.Desirable QualificationsExperience and working knowledge of using Microsoft Endpoint Configuration Manager (SCCM) for device and server configuration and management at an enterprise level.Experience and working knowledge of managing Windows Server and Active Directory infrastructure at an enterprise level.Experience and working knowledge of using Microsoft Purview for data governance and risk management.Experience and working knowledge of Microsoft Azure Cloud and other cloud computing solutions such as Amazon Web Services (AWS) and Google Cloud Platform (GCP).To Apply:Click on the "Apply" button on the top right corner of the screen to complete an application and attach required documents.Note: If you have not applied for a position before using NeoGov, you will need to create an account.Applicants must submit the following:Cover Letter indicating interest in the position and how the minimum and desirable qualifications are met;Resume;The names and contact information (telephone number and email addresses) of at least three (3) professional references;Copies of educational transcripts are acceptable; however, original official transcripts will be required at time of hire. Diplomas and copies will NOT be accepted. Transcripts issued from an institution outside of the United States of America (USA) require a course-by-course analysis with an equivalency statement from an agency having membership with the National Association of Credential Evaluation Services, Inc., verifying the degree equivalency to that of an accredited institution within the USA. Expense of the evaluation shall be borne by the applicant.Late or incomplete applications will not be considered. The application will be considered incomplete if any of the required documents/materials are not included or are unreadable.Please redact references to social security numbers and birthdate on submitted documents.Employment may be contingent on verification of credentials and other background information, including the completion of a criminal history check.View phone number on click.appcast.io, View email address on click.appcast.io