Customer Service Representative - Shipping and Receiving

POSITION SUMMARY As a staff level position in the Supply Chain department, the Shipping & Receiving Customer Service Representative will monitor shipment transactions and track warehouse inventory using SAP. The role involves preparing reports and collaborating with other departments within Supply Chain. ESSENTIAL JOB FUNCTIONS Monitor imports, inbound, and outbound orders Track product progress Reconcile data with SAP Review and track warehouse inventory and handling units Ensure accurate inventory records Coordinate overages, shortages, and damage claims from final customers and CEDIs Resolve order and product issues Prepare and generate product reports and claims Track requests; request hold releases and communicate product status Process withdrawals or recalls to support QA Work with Product Management to ensure loads are handled timely by contracted warehouses Provide Bill of Lading as needed to internal customers Coordinate product sample and Point of Purchase deliveries with external vendors REQUIREMENTS Four (4) years’ experience in inventory management Experience in enterprise WMS and/or SAP Experience in CPG food industry (preferred) Four (4) years’ warehousing experience Bilingual fluency in school English and Spanish (reading, writing, and speaking) KNOWLEDGE, SKILLS & ABILITIES Strong knowledge of Microsoft Office, including Outlook, Word, Excel, and PowerPoint Strong attention to detail Excellent verbal and written communication skills Ability to work independently and in a team Proven organization skills, including ability to multi‑task and manage multiple projects to meet various deadlines in a fast‑paced environment while presenting a professional demeanor ENVIRONMENTAL/WORKING CONDITIONS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The working environment includes usual office and/or plant settings with frequent sitting, walking, and standing, and occasional climbing, stooping, kneeling, crouching, crawling, and/or balancing. Frequent use of eye, hand, and finger coordination is required for office and/or plant machinery or equipment. Communication is primarily verbal and written, as well as through automated devices such as the telephone. Noise levels range from normal office/plant levels to loud levels due to equipment and/or machinery use. Employees may be exposed to cold temperatures. PHYSICAL REQUIREMENTS Ability to wear Personal Protective Equipment (PPE). BENEFITS Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Short Term & Long Term Disability Training & Development #J-18808-Ljbffr Defense Mechanics Inc