Shift Leader

At Caribou Coffee we create day‑making experiences that spark a chain reaction of GOOD! This is our purpose. Our team brings this to life by focusing on what’s really important around here – TEAM, GUEST, BUSINESS! It’s that simple. If you’re ready to work somewhere you can be yourself while making an impact on your community, creating life‑long relationships, and serving the best coffee around, join our herd! Apply today and be part of the ‘Bou Crew! Position Overview The Shift Leader is responsible for the overall leadership and direction of the store in partnership with the General Manager or the Assistant General Manager. The Shift Leader is responsible for ensuring the team has a clear understanding of goals, expectations, products, cleanliness, new directives and guest connections during the shift. Core Responsibilities Demonstrates mastery of the DOING of Team Member with ease, enthusiasm and excellence Lead shifts that focus on team engagement and guest satisfaction with an unwavering commitment to Make Fun Happen Think strategically about maximizing product sales and waste management Demonstrates “total store vision” to take ownership of the look and feel of the store Knowledgeable about the deployment for the day, and the roles and responsibilities associated Consistently leverages effective communication on the floor during the shift Sees the needs of the team and guest and addresses situations before they become problematic Understands the multiple priorities of the shift and effectively communicates and delegates objectives and tasks Takes ownership not only for the current shift, but also for the shift that follows Ensures that the team is executing SOP and quality standards correctly and consistently Actively coaches and gives feedback to Team Members to ensure they are bringing their best DOING and BEING to their role Trains team on role responsibilities, product knowledge and promotional items Performs administrative tasks with integrity and to completion, including bank deposits, inventory, store product orders and others as assigned Actively develops Team Members and is in conversations about career and professional growth Brings the Core Values to life in all that you do: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love Shows confidence and owns the decision‑making responsibility of being the Manager on Duty Is resilient under pressure and brings a sense of calm in critical moments Brings joyfulness to leading the team, serving guests and being a community member Seeks to be of service and create success for others Demonstrates enthusiasm and curiosity in being a subject matter expert and helping others grow Delivers powerful feedback and seeks to make the biggest difference by coaching the team from commitment, not compliance Seeks to create an inclusive and inspiring culture on every shift with every team member Takes full ownership of their own development and actively seeks feedback and growth opportunities Skills and Qualifications At least 1 year of leadership, restaurant, retail or customer service experience required, or properly trained and approved by Caribou Coffee to take responsibility as a Shift Leader Ability to work at least one of the following: early mornings, evenings, some holidays and/or weekends Must be at least 18 years of age High school diploma or GED equivalent (preferred) A valid driver’s license and reliable transportation Physical Requirements The physical requirements for this position are hearing, speaking, seeing, bending, reaching, lifting up to 50 pounds, and being able to stand for 4 to 8 hours. The duties of this position may change from time to time. Caribou reserves the right to add or delete duties and responsibilities at the discretion of Caribou or its managers. Compensation & Location Compensation Range: $12.75 - $21.25 per hour. Starting pay is subject to local and state minimum wage regulations. This position is located at 5763 Blaine Avenue, Inver Grove Heights, Minnesota 55076. Equal Employment Opportunity Statement Caribou Coffee Operating Company, Inc. and its affiliates are proud to be Equal Opportunity Employers to all applicants for employment and prohibit discrimination and harassment of any type based on any characteristic protected by federal, state or local laws. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know. California Applicants Learn how Einstein Bros. Bagels collects, uses, and protects your personal information in accordance with the California Consumer Privacy Act (CCPA) by reviewing our Applicant Privacy Policy. #J-18808-Ljbffr Coffee & Bagel Brands