Automotive Service Advisor

Automotive Service AdvisorLocation: Ferman Ford – Clearwater, FLAbout Ferman FordEstablished in 1895, Ferman soon became Tampa's first retail automobile dealer. Today, we're one of the largest employers in the Tampa Bay area with locations throughout Hillsborough, Pasco, and Pinellas counties, representing 12 brands of automobiles including Ford, Chevrolet, BMW, and more.As a family-owned business, we uphold a simple philosophy: Provide a guest-centered automotive experience with a relentless focus on service, selection, and value to ensure 100% guest satisfaction.When you join Team Ferman, you become part of a company that fosters a friendly, family-like atmosphere, offers significant opportunities for career advancement, and maintains strong ties to the local community through charitable partnerships.Job Type & ScheduleJob Type: Full-timeSchedule: Monday to Friday, with alternating Saturdays. Closed SundaysWork RequirementsWork Location: In personAbility to Commute: Clearwater, FL (Required)Job DescriptionFerman Ford is seeking an experienced Automotive Service Advisor to join our growing service department. The ideal candidate will be a strong communicator with a passion for customer service and a solid understanding of automotive repair processes. This role is key to ensuring a smooth and professional experience for every customer.You'll work closely with technicians, customers, and management to ensure repairs are completed efficiently, accurately, and to Ferman's high standards.ResponsibilitiesGreet customers promptly and professionally upon arrivalGather customer and vehicle information accurately and create detailed repair ordersClearly communicate customer concerns to service technicians and relay technician findings back to customersProvide transparent cost estimates and explain recommended maintenance or repairsMaintain communication with customers throughout the repair processReview completed repair orders for accuracy and ensure all work has been properly documentedHandle warranty and insurance documentation as neededMaintain a professional appearance and provide an exceptional customer experienceQualificationsPrevious experience as a Service Advisor or Writer required (Ford experience a plus)Strong automotive knowledge and understanding of repair proceduresProven track record of achieving high CSI and customer satisfactionExcellent communication, organization, and multitasking skillsComputer proficiency and ability to learn dealership software (CDK, Reynolds, etc.)Positive attitude, integrity, and strong work ethicValid driver's license and clean driving recordWhy Join Ferman FordLong-standing, family-owned dealership group with a strong community reputationSupportive leadership and ongoing professional trainingClean, modern facility with state-of-the-art equipmentCareer advancement opportunities within the Ferman Family of DealershipsBenefitsExcellent career growth and advancement opportunities.Paid training and education to achieve and maintain required job certifications.Aggressive Gross Profit based play plan with bonuses401K with company participation.Comprehensive Health, Dental, Vision, and Life Insurance programs for employees and their families.Short-term & long-term disability insurance available.HSA (Health Savings Account).PTO (Paid Time Off).Employee pricing for new & used vehicles, service, and parts.Equal Opportunity Employer StatementFerman Ford is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, or gender identity.