Host

Job Description

Job Description

The Inn at Pound Ridge located in Westchester, NY is Seeking Experienced Hosts!

*LOCATED IN WESTCHESTER, NY*

THE BRAND

Jean-Georges Management is built on a powerful culinary foundation and has evolved into a reputable and award-winning restaurant group. From inception, Chef Jean-Georges Vongerichten placed emphasis on the importance of providing the very best in culinary and tailored hospitality, which has resulted in the success of an acclaimed constellation of international restaurants. With over 60 restaurants located worldwide, we continuously strive towards excellence and rely on the support of our culinary and hospitality team members to contribute to our worldwide operations.

POSITION SUMMARY:

The host will greet guests upon arrival, inform guests of wait times, monitor the waiting list, enter guest names into the computer system, show guests to their table, and bid farewell as they leave. The Host will create a warm and welcoming environment by presenting a positive first impression.  

ESSENTIAL JOB RESPONSIBILITIES:

• Deliver a fantastic food and beverage dining experience to all guests
• Welcome guests by greeting them per the company standards and respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction
• Escort guests to seats and set them up for a pleasurable dining experience based on the appropriate floor plan
• Promote and maintain the highest level of customer service to all guests while staying alert to their needs
• Provide guests with food and beverage menus while demonstrating expert knowledge of all menu items, as well as daily specials
• Receive and record dining reservations or respond to general inquiries via telephone or online reservation system
• Confer with dining room staff to ensure guests are receiving prompt and courteous service
• Provide guests with information about the Seaport, including giving direction
• Maintain dining ambiance with an enthusiastic and graceful attitude
• Actively participate during lineup
• Professional demeanor, polished appearance with the ability to exceed guest's expectations
• Maintain impeccable standards of cleanliness and appearance throughout all areas of the Host booth before, during, and after service
• Adhere to sanitation, safety, and alcohol beverage control policies
• Complete all assigned side work relevant to guest interactive service
• Follow all company policies, procedures, and guidelines
• Consistently report to scheduled shifts on time and ready to work in proper uniform
• Operate ethically to protect the assets and image of the company
• Performs other duties and responsibilities as per business need

KNOWLEDGE, EXPERIENCE AND SKILLS

• Must have 1+ years of Host experience in a fine dining, high volume setting
• Personable demeanor, instinctive nature
• Ability to think quickly and multi-task in a fast-paced environment
• Ability to communicate effectively and eloquently, both verbal and written
• Ability to take direction and execute
• High standards for cleanliness of workspace and service areas
• A desire to advocate on behalf of the guest as well as notice and pursue when a guest is dissatisfied
• Professional demeanor, polished appearance with the ability to exceed guest's expectations
• Ability to work in an ever-changing environment
• Ability to work both independently and in a team environment
• Strong work ethic and customer-focused approach
• Ability to work a flexible schedule including days, nights, weekends, and holidays. Full and Open availability,
• Must be passionate, entrepreneurial, and dedicated to success

PHYSICAL REQUIREMENTS 

• Ability to perform essential job functions consistently, safely, and successfully with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards. 
• Must be able to lift and carry up to 50 lbs; Ability to stand for prolonged periods of time and climb steps regularly. 
• Ability to physically maneuver through work areas; bend, lift, carry, reach/extend arms, and hands above shoulder height frequently, or otherwise move in a constantly changing environment.

The base pay range for this position is $19.00 per hour plus tips. The determination of what a specific employee in this job classification is paid within the range depends on a number of factors, including, but not limited to, prior employment history/job-related knowledge, qualifications, skills, etc.

Look forward to hearing from you!

“Jean-Georges is an Equal Opportunity Employer committed to excellence through diversity."