OTC Specialist - Houston - Administrative

Over The Counter Specialist Job Overview The OTC Specialist will interface directly with customers and answer questions concerning location, price, and use of merchandise. Will provide technical guidance, timely quotations, and comprehensive proposals. Will process over‑the‑counter transactions as well as special orders, phone‑in and internet sales, and inter‑company transfers. Will also support other team members, customers, and company accounts with parts ordering and fulfillment to support our business. Responsibilities will also include material handling and shipping/receiving of goods, which includes physical lifting, handling of boxes, pallet jacks, and may include activities on ladders, lifts, forklifts, power tools, hand tools, carrying and moving parts and equipment, as well as maintaining logs related to the receipt and delivery of parts and/or customer orders. Responsibilities Provides a point of contact for customer sales, service, and information requests, and ensures that customer needs are fulfilled with speed and professionalism Assists in the research of basic technical issues on product and service. Collects symptoms of customer problems and facilitates repairs Provides customer quotes and/or proposals quickly Builds the business by identifying revenue opportunities within the marine industry Handles shipping and receiving functions to help facilitate the trafficking and accountability for all materials that are incoming and outgoing through the warehouse, for customer orders, inventory, repairs, or for internal use Greets customers, determines their needs, and ensures they are met Responds to requests from customers for information Directs service requests to the appropriate team member Ensures service area and stockroom are clean and orderly Reads customer orders, work orders, shipping orders, or requisitions to determine items to be moved, gathered, or distributed and/or shipped using Mackay’s ERP system Qualifications Bachelor’s degree preferred or equivalent work experience 3+ years of inventory control and/or stockroom experience 3+ years of sales experience preferred Strong proficiency with MS Office applications, especially Excel Excellent verbal and written communication and interpersonal skills The ability to interpret and solve problems and issues, using instructions, diagrams, or schedule forms Mackay is an equal employment opportunity employer, a veterans‑friendly organization, and veterans with the above qualifications are encouraged to apply. Must be authorized to work in the USA without sponsorship and pass a thorough background check. #J-18808-Ljbffr Mackay Communications, Inc.