Customer Services Representative

A company built to serve you. It's your career, Shelter it! Customer Services Representative $19.28 Minimum Starting Salary Job Level: Individual Contributor Shelter maintains broad salary ranges for its roles in order to account for variations in geographic location, education, training, skills, relevant work experience, business needs and market demands. Please remember that this is the minimum starting base pay only and does not consider other components that make up the total rewards package for the position. What You Will Be Doing: Provide customer service support to internal and external customers by processing payments; recording claims and complaints in designated systems; and responding to basic claims, underwriting, and general inquiry questions. Support customers with access to and navigation of Shelter’s public website and mobile application. Obtain and maintain required agent licensing and procedural compliance across Shelter’s operating territory. Adhere to assigned work schedules and primarily support phone-based interactions while assisting other frontline customer-facing channels as needed, with a focus on first-contact resolution. Due to the duties and responsibilities of this position, a Criminal Background Check may be ordered on final candidates What We’re Looking For: Superior oral communication skills, including the ability to listen, understand, and explain insurance information to policyholders and others, with professional telephone etiquette and routine decision-making capability. Strong listening skills and situational awareness to proactively identify customer needs and support first-contact resolution. Ability to manage high call volumes and multitask in a fast-paced environment while demonstrating effective problem-solving skills. Ability to follow and retain instructions, work with minimal supervision, and maintain a cooperative and professional attitude. Demonstrated history of reliable and timely attendance, with availability for nights, weekends, holidays, and overtime as business needs require. General education emphasizing keyboarding, mathematics, and English, typically acquired through college-level or vocational coursework or equivalent job-related experience. Ability to perform the essential functions of the position, with or without a reasonable accommodation Shelter's uncompromising commitment to excellence doesn't stop with our customers. We recognize our employees are what make us a premier organization in the insurance industry. Shelter Employees enjoy such benefits as: Health, Dental, Voluntary Vision and Prescription Drug Insurance Savings and Profit Sharing 401(k) Paid Time Off for Sick and Personal Leave, Vacation and Holidays Vitality Wellness Program "Dress for Your Day" Dress Code Flexible Scheduling And much more! #IND1# If interested, please apply by: 07/08/2026 The Shelter Insurance® group of companies is a leader in the insurance industry, providing customers with exceptional insurance and financial products and services. Since opening our doors in 1946, we have become one of the most successful and financially-sound, super-regional insurance groups in the country. We provide a variety of insurance options for our customers including auto, home, life and business insurance. We exist to be a leader in our communities by providing daily value while we SHELTER what matters most. At Shelter Insurance, we value, celebrate, and invest in people. With over 75 years of success, we have built a strong foundation rooted in doing the right thing and making progress that truly matters - for our employees, our customers, and our communities. Our employees are the backbone of our success, which is why we are committed to fostering an inclusive environment, offering competitive benefits and meaningful opportunities for growth and development. We strive to honor our legacy, while innovating for a future full of opportunities. Shelter has a purpose driven culture that centers on: Involvement Within Our Communities Financial Strength & Stability Benefits This is your opportunity to be a part of an incredible company with people who encourage you and will help you grow personally and professionally. We champion diversity and strive to provide opportunities. Our family-oriented culture is one that promotes inclusion and positivity. Together we have achieved the winner of the Award for Best Places to Work since 2017! Shelter Insurance is proud to be Equal Opportunity Employers committed to creating a diverse and inclusive workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, veteran status, or other legally protected classifications. If you have a disability and require reasonable accommodations for any part of the selection process, we're here to help you out. Please email View email address on click.appcast.io.