Lead Associate

Job Duties Work as a team with Studio Associates and Instructors to facilitate smooth and successful class check‑ins Provide support and delegate tasks to other team members in daily needs and projects Uphold company policies and procedures and approach all situations with respect and empathy Ensure the Y7 brand aesthetic, energy and culture is maintained when the Studio Coordinator is away Support Studio Coordinator in in‑studio tasks and projects Supply inventory and ordering New Hire Training Retail inventory management Facilities checklists Worksmith Management Use Y7’s internal communication systems (The Blueprint, Google Docs, etc.) to log updates, facilities issues and other concerns Be an expert on Y7’s operational systems, especially Mindbody, managing Membership Contracts and all client accounts accurately Manage client accounts, follow‑up, guest issues and email support, ensuring that each client has an exceptional experience Facilitate client payments and ensure class rosters and client accounts are updated efficiently and in accordance with Y7’s procedures in Mindbody Confidently troubleshoot and problem solve for issues that arise in‑studio Regularly meet with in‑studio leadership team to ensure alignment between leadership, studio, and teaching teams Act as Manager on Duty in the absence of the Studio Coordinator. Studio Operations Ensure locations are stocked with all necessary supplies Provide support and delegate tasks to other team members in daily needs and projects Available for Emergency front desk shift Coverage Uphold company policies and procedures and approach all situations with respect and empathy Maintain the Y7 brand aesthetic, energy and culture Collaborate effectively with all Y7 distributed leadership teams to ensure alignment with company‑wide processes and procedures Professionally and impartially manage conflict and find solutions that align with company values Support other Leadership roles in maintaining studios spaces and addressing any issues in a timely manner Maintain a clean and safe environment - responsibilities to include cleaning mats, studio room, lockers, surfaces, bathroom/locker rooms, and laundry Systems Operations Be an expert on Y7’s operational systems, especially Mindbody, managing Membership Contracts and all client accounts accurately Manage client communication, follow‑up, guest issues and email support, ensuring that each client has an exceptional experience Facilitate client payments and ensure class rosters and client accounts are updated efficiently and in accordance with Y7’s procedures in Mindbody Oversee the Studio Associate and Cleaning Staffs permanent schedules and ensure compliant timekeeping for biweekly payroll Communicate any staffing updates and needs to the People Team & Operations Manager. Use Y7’s internal communication systems (The Blueprint, Slack, Bamboo, etc.) to log updates, facilities issues and other concerns, and to give and receive feedback with Studio Associates and Y7 Leadership Provide superior community relations by being the point of contact for team members, assisting and supporting questions as needed Requirements Minimum of 15 hours per week, max 28 hours per week Must have a flexible opening and closing availability Required to work Friday and Saturday for a minimum of 6 hours You are looked to by other Associates as an example of how to best do their jobs. Must be eager to learn more about how our studios operate and contribute to their success. Must be kind, confident, and effectively communicate information and policies to clients. Must be ready to problem‑solve as issues arise. Take your time with detail‑oriented tasks and make sure jobs are completed correctly. Can confidently delegate tasks and help team members learn new aspects of their jobs. #J-18808-Ljbffr Y7 Studio LLC