Showroom Manager (Lynnfield, MA)

RESPONSIBILITIES:

Sales Leadership + Accountability * Manage, monitor, and execute customer appointments to drive sales and deliver an exceptional experience. * Manage walk-in traffic effectively to maximize sales opportunities and ensure a seamless customer experience. * Own and drive showroom key performance metrics, including sales plan, conversion rates, UPT, alteration and remake cost, and average order value

(AOV).

* Analyze showroom sales data to identify opportunities for growth and implement actionable plans to improve results. * Build strong relationships with all clients, ensuring personalized experiences and post-purchase follow-ups. * Collaborate with the marketing team to increase customer appointments and showroom foot traffic. * Actively seek and develop local partnerships to enhance brand presence and customer outreach. * Hold showroom teams accountable for achieving results and meeting performance expectations. * Manage and execute the "Book of Business" program to ensure current and new corporate partnerships are serviced with the highest level of attention and support. * Ensure client sales and needs within the "Book of Business" program are met with exceptional service standards. * Create and develop new corporate partnerships to drive sales growth and expand market reach. Operational Excellence * Ensure showroom operations run smoothly, meeting company standards for appearance, cleanliness, and efficiency. * Manage showroom payroll, staffing, and scheduling to optimize productivity and service levels. * Oversee inventory management, ensuring products are merchandised to maximize sales and customer experience. * Communicate product or merchandising needs and opportunities to the District Manager and relevant teams. * Solve operational challenges proactively with a focus on improving efficiency and customer satisfaction. * Be flexible to the needs of the business and able to pivot to align with changing promotions or company direction. Fittings and Alterations * Conduct accurate fittings and pinning sessions to ensure garments meet customer expectations for fit and comfort. * Manage and complete customer appointments efficiently, ensuring all alterations and fittings are performed in a timely manner. * Oversee the fitting process by holding the team accountable for quality and efficiency. * Collaborate with tailors and alteration specialists to communicate customer requirements effectively. * Educate customers on the fitting process and set clear expectations for alterations and delivery timelines. * Maintain a high level of attention to detail during fittings to uphold the brand’s quality standards. People Development * Recruit, onboard, and develop a high-performing showroom team that is sales-driven and customer-focused. * Retain top-performing staff by providing growth opportunities, recognition, and mentorship. * Provide consistent coaching, feedback, and training on product knowledge, sales techniques, and customer service. * Foster a positive and collaborative team environment, aligned with company values and objectives. Customer Experience * Ensure every customer interaction reflects the brand’s commitment to exceptional service. * Handle escalated customer concerns with professionalism and urgency, ensuring positive outcomes. * Develop strategies to enhance customer engagement and loyalty, leveraging feedback to drive continuous improvement. * Lead showroom events and initiatives to build community connections and brand awareness. Entrepreneurial/Be a Business Owner Mindset * Bring forward new ideas, initiatives, and improvements to elevate showroom performance and customer satisfaction. * Act as an ambassador for the brand in the local market, representing the showroom at events and fostering relationships that drive future business. * Share best practices with peers and contribute to the success of the broader retail team.

REQUIREMENTS:

* 3+ years of retail management experience, preferably in fashion or a customer-focused environment. * Proven ability to meet and exceed sales targets and KPIs in a fast-paced setting. * Strong leadership skills with the ability to inspire, mentor, and develop high-performing teams. * Exceptional interpersonal and communication skills, with a focus on building relationships with clients and team members.

• Solid understanding of menswear products, fit, and tailoring processes.
• Confidence in decision-making and ability to act independently when needed.
• Adaptability to changing priorities and a strong problem-solving mindset.
• Proficiency in iOS and MS Office applications; experience with retail

management software is an asset. Compensation range: $75,000-80,000 yearly