Principal Product Manager, AI-Driven Workforce Engagement
Jobleads-US
ServiceNow in Santa Clara, CA, seeks a Principal Product Manager (IC4) for Workforce Engagement Management (WEM) within the CRM omnichannel contact center domain. You will own product strategy and execution across scheduling, forecasting, real-time monitoring, coaching, and team performance.
You will partner with UX, engineering, and data/AI teams to ship enterprise-ready WEM capabilities, ensure AI explainability, validate requirements with customers, and drive measurable business outcomes.
#J-18808-Ljbffr Jobleads-USVacancy posted 1 day ago
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