Receptionist Lead

Receptionist Lead

The Receptionist Lead is responsible for daily workflow support of reception team, processes, and patient intake. Manages activity at reception level, schedules appointments, adds/verifies insurance eligibility. Serves as a liaison between Clinic Supervisor and patients to the medical support staff.

Essential Responsibilities:

• Assists the Clinic Supervisor in monitoring administrative functions of Receptionist duties.
• Serves as liaison between the Clinic Supervisor and clinic Receptionists.
• Facilitates timely flow of written and verbal information from the Clinic Supervisor to the associates to include such things as organizational and departmental goals/objectives, policies, procedures, and quality initiatives.
• Identifies areas for quality improvement in policies & procedures and works with the Clinic Supervisor to make necessary changes.
• Orients new hires to the department and position. Ensures associates are fully trained and provides feedback as needed.
• Collaborates with the Clinic Supervisor for staff meetings to address issues and concerns and share information and as needed for receptionist staff and area.
• Notifies the HIPAA Privacy Officer and the Clinic Supervisor of any HIPAA violations.
• Monitors and provides feedback to the Clinic Supervisor regarding staff performance and conduct issues. Collectively determines next steps engaging HR when needed.
• Performs receptionist duties as outlined in the Receptionist job description.
• Does patient outreach and promotes patient engagement programs.
• Keeps updated on medical coding.
• Identifies work problems and presents to Operations Supervisor with suggested answers or changes.
• Ensures office supply inventory is current, mail is opened and processed, and offices are opened and closed according to procedures.
• Works with other administrative staff to ensure efforts are coordinated and high-quality patient care is provided.
• Stays current with workflow processes, requirements, and performance metrics for front-end operations.
• Maintains strict confidentiality.
• Attends department meetings and clinic required meetings.
• Performs related duties as required.
• Regular and reliable attendance required.

Education/Experience:

• High School Diploma or equivalent required.
• Demonstrates administrative proficiency in a medical environment. 2 years' experience preferred.

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk or hear. The person in this position frequently communicates with associates, physicians, and patients and must have the ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations. Strong verbal and written communication skills required. This position requires the ability to observe details at close range (within a few feet of the observer). The person in this position must be able to remain in a stationary position for 50% of the time, standing or sitting. Must be able to position to maintain supply closet. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer. Occasionally moves boxes and equipment weighing 20 pounds (lbs.) to locations inside office/clinic setting. Ability to exercise good judgment and positively influence and lead others, including handling confrontations with poise and efficiency.

Position Type/Expected Hours of Work:

This is a full-time position in an outpatient medical business office setting. Days and hours of work are 8am-5pm. Based on business need, the ability to work a flexible schedule. Before and after hour events will be required for this position.

Work Environment:

The work environmental characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job responsibilities.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

EEO Statement:

White-Wilson Medical Center, P.A. and affiliates are equal opportunity employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.