Helpdesk/Desktop Analyst - Contractor (4+ years experience) - Past Military is a must

Helpdesk Support Technician – Contractor (Level I & II) Location: Manhattan, NY – Onsite (Park Ave location) Key Requirements Open to a long-term contract role Past military background considered 4 years of Level 1 and Level 2 support experience, supporting laptops and desktops Experience with tracking systems such as ServiceNow or similar Excellent customer service skills Friendly personality Primary location New York, willing to commute to New Jersey if needed Flexible with hours – Bank hours 8:30 to 5:00; board meetings may require arrival at 7:30, schedule rotates Responsibilities Maintain and create departmental documentation including procedures and desktop instructions Collaborate with other teams to provide support as needed Install software on servers, desktops, laptops, and mobile devices Assist the Service Desk with planning, implementation, and completion of annual inventory for office and colocation facilities Perform server, desktop, and laptop administration tasks, including budget assistance and hardware/software support Assist with daily activities and distribution to departmental staff when assigned Implement enhancements to department workflow and processes Plan, implement, and complete iOS updates Attend classes and trade shows related to desktop environments Perform all other duties as assigned Education Bachelor's degree preferred; military or work experience may be considered in lieu of a degree. Essential Duties Work independently to fulfill the essential functions for Windows desktop administration Configure, implement, maintain, distribute, and document desktop hardware and software Monitor, manage, and document desktop performance Report significant capacity issues in a timely manner to the Service Desk Manager Contribute to the creation and maintenance of disaster recovery procedures for desktop environments Provide first-level end-user support Act as an internal consultant to other IT functions and business groups as appropriate Identify, research, and resolve complex technical problems Application support (Client-Server and Web-based) Work with vendors and users on planning, implementation, change control, testing, documentation, performance monitoring, capacity planning, and problem resolution and disaster recovery setup for internet-based applications Support Windows-based applications that run on a desktop environment, including Office 365, MKinsight, Adobe Suite, FedTrade, and Bloomberg Security Administration Work with Security Specialists to ensure hardening of systems and devices and that patches are applied as necessary (e.g., desktops, laptops, and mobile devices) People Skills Communication – demonstrates oral and written communication skills, collaboration, and active listening Analysis – demonstrates analytical and problem-solving skills, ability to collect, research, organize, and present data from varied sources to develop logical recommendations, and conform to shifting priorities and timelines Project management – demonstrates ability to plan, develop, and coordinate departmental projects, establishing and maintaining effective working relationships at all levels Technical Skills Knowledge of Windows OS – Desktop Knowledge of security administration related to Windows and Internet applications Knowledge of various network architectures and protocols Knowledge to support LAN and Internet environments Knowledge of a Service Desk ticketing system and process (e.g., ServiceNow) Knowledge of reporting within the ticketing system #J-18808-Ljbffr Creative Solutions Services, LLC