Experienced Service Business Development Manager (59744)

Job Location: Lake Norman Chrysler Dodge Jeep Ram – Cornelius, NC 28031 Position Type: Full Time Job Shift: Day Shift Job Category: Management Responsibilities Ensure appointment forecasts are achieved according to the agreed quarterly forecasts Ensure daily communication with the Service Director regarding the appointment schedule Download all required manufacturer manifest lists before the monthly deadline and schedule additional service appointments using these lists Maintain a daily service appointment count previously set by management Contact all service appointments 24 hours before their appointment to confirm Contact all no‑show customers to reschedule their appointment Ensure recording and reporting of all incoming sales/service inquiries Produce weekly and monthly reports for the GM and other Senior Management Establish performance targets for each Business Development Representative (BDR) Monitor and maintain the BDC department's financial performance vs. budget Manage the BDR team to reach all customers during the survey period in accordance with dealership and OEM standards Maintain and cultivate recall and service galley lists Qualifications Demonstrate organizational skills and be detailed oriented Ability to collect and analyze appropriate performance metrics – create relevant reports Ability to recruit, train and motivate the BDR team Always lead by example: outgoing, personable, energetic, team player Ability to interact with both senior and peer managers within the dealership Demonstrate an understanding and devotion to the business interests of the dealership Ability to create and maintain a professional work environment Maintain standards for delivering sales opportunities to the sales or service departments High school diploma or the equivalent. College-level achievement preferred Ability to read and comprehend instructions and information Five years of automotive business development center experience Supervisory experience preferred Valid driver license Professional personal appearance Excellent communication skills #J-18808-Ljbffr