Loan Officer Assistant

Job Description

Job Description

Truehold, one of the nation's leading real estate investment platforms (200+ employees, 15+ markets), is rapidly expanding its mortgage division, Truehold Financial. We're looking for a Loan Officer Assistant to support our growing team of Loan Officers by helping manage loan pipelines, coordinate with borrowers and Operations, and deliver an exceptional customer experience. This role primarily supports business purpose lending (DSCR, RTL/Fix-and-Flip, and Non-QM) while also assisting with consumer mortgage loans.

• Support Loan Officers throughout the loan lifecycle, from application through funding

• Serve as a borrower contact, collecting documentation and providing timely updates

• Prepare, deliver, and track required disclosures and redisclosures
• Review loan files for completeness and identify missing or outstanding conditions

• Deliver appraisals and property valuations to borrowers when required

• Maintain accurate loan records within the LOS and CRM
• Identify and escalate issues that could delay closing
• Help improve borrower experience through responsive, proactive communication

• You thrive in a fast-paced, high-volume lending environment
• You're highly organized and don't let details fall through the cracks
• You communicate clearly with borrowers and internal teams
• You anticipate problems before they become bottlenecks
• You take ownership and enjoy keeping loans moving efficiently

• 2+ years of mortgage industry experience supporting Loan Officers, Processing, or Operations

• NMLS licensed or have the ability to get licensed

• Experience with business purpose lending (DSCR, Non-QM, investor, or bank statement loans) preferred
• Strong understanding of the mortgage origination process and loan documentation
• Excellent organizational, communication, and customer service skills
• Experience with mortgage technology platforms (LOS, CRM, and Microsoft Office)
• Ability to manage multiple loan files in a fast-paced environment

• Experience with LendingPad and/or Salesforce

• Experience coordinating with title, appraisal, and closing partners
• Previous pipeline management or sales support experience

• Join a fast-growing platform transforming investor and residential lending
• Work across DSCR, RTL, Non-QM, and consumer mortgage products
• Collaborate with an entrepreneurial team focused on speed, execution, and customer experience
• Build your career with a company investing heavily in technology, operations, and growth

Disclaimer: Due to the nature of this role, final candidates may be subject to additional background screening, including a credit report, where permitted by law