Remote | IT & Administrative Support Workflow Specialist — $40-$85/hour

We are sharing a specialised part-time consulting opportunity for professionals experienced in IT support, customer support, HR administration, back-office workflows, ticket triage, access management, and structured support documentation processes.

This role supports current and upcoming remote consulting opportunities focused on structured support workflow review, IT and back-office process analysis, ticket handling, knowledge base assessment, HR case documentation, administrative coordination, and high-quality project execution. Selected professionals will apply their support and administrative expertise to review realistic workplace scenarios, evaluate process requirements, prepare structured written outputs, and support accurate, evidence-based support workflow tasks.

Key Responsibilities

Professionals in this role may contribute to:

IT Support & Access Workflow Review

• Review support scenarios involving helpdesk triage, access provisioning, password resets, SSO issues, device setup, software access, license management, and incident escalation
• Evaluate IT support outputs against documented procedures, required diagnostic steps, access rules, and expected resolution criteria
• Support structured review of tickets, runbooks, access-change requests, device setup notes, and incident documentation
• Identify missing steps, incorrect routing, incomplete diagnostics, and expected IT support outcomes

Customer Support & Knowledge Base Review

• Review customer support scenarios involving Tier 1 ticket handling, escalation routing, refund decisions, exception handling, and knowledge base materials
• Evaluate support responses against source materials, policy rules, customer context, and documented support standards
• Support structured review of KB articles, macros, escalation memos, response templates, and support playbooks
• Prepare clear written explanations for support decisions based on source materials and verifiable criteria

HR, Admin & Back-Office Workflow Support

• Review HR and administrative scenarios involving PTO inquiries, benefits questions, onboarding, offboarding, leave requests, HRIS updates, expense reports, travel booking, meeting coordination, and document filing
• Evaluate HR and admin outputs against required fields, workflow rules, eligibility criteria, approval requirements, and documented policies
• Support structured review of HR case notes, service request tickets, expense packages, travel plans, meeting notes, and filing taxonomies
• Maintain accuracy, consistency, and professional judgment across submitted work

Ideal Profile

Strong candidates may have:

• 3+ years of experience in IT helpdesk, customer support, HR operations, administrative support, facilities coordination, office administration, back-office support, or related roles
• Working fluency in at least two areas such as ticket triage, access management, SSO, HR systems, benefits administration, customer support workflows, knowledge base management, procurement, expense systems, or admin coordination
• Familiarity with tools such as ServiceNow, Jira, Zendesk, Freshdesk, Okta, Active Directory, Entra ID, Google Workspace, Microsoft 365, Workday, BambooHR, Gusto, Concur, Expensify, Ramp, or similar workplace systems
• Comfort reading and preparing support artifacts such as tickets, runbooks, escalation memos, KB articles, HR case notes, access requests, expense reports, travel plans, and administrative documentation
• Strong written communication skills and ability to explain support decisions clearly
• Ability to follow structured instructions and produce evidence-based work

Educational Background

• A degree or professional background in information technology, business administration, human resources, communications, office administration, service management, or a related field is helpful
• Equivalent practical experience in IT support, customer support, HR administration, back-office coordination, or administrative workflow review is also highly relevant

Nice to Have

• Experience in mid-to-large company environments with structured ticketing, HRIS, support, procurement, or administrative workflows
• Familiarity with ITSM, HRIS, CRM, ticketing systems, knowledge base tools, expense platforms, travel platforms, or service request management
• Experience preparing or reviewing tickets, runbooks, KB articles, escalation notes, HR case records, expense packages, travel plans, or service request documentation
• Certifications in IT support, HR, customer support, office administration, or service management are helpful
• Strong attention to detail in process-heavy, documentation-heavy, and support-focused environments

Why This Opportunity

• Apply IT, support, HR, and back-office workflow expertise to structured remote project work
• Contribute to high-quality ticket review, support documentation, HR case analysis, and administrative workflow assessment
• Work on flexible, project-based assignments aligned with your professional background
• Use your support and administrative judgment in a focused, detail-oriented work environment
• Remote structure with competitive hourly compensation

Contract Details

• Independent contractor role
• Fully remote with flexible scheduling
• Part-time commitment depending on project availability
• Competitive rates between $40–$85 per hour depending on expertise
• Weekly payments via Stripe or Wise
• Projects may be extended, shortened, or adjusted depending on scope and performance
• Work will not involve access to confidential or proprietary information from any employer, client, or institution

About the Platform

This opportunity is available through 24-MAG LLC. We connect experienced professionals with remote consulting opportunities across technical, evaluation, and project-based workstreams.

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