Talent Acquisition Specialist

Principal Function: The Talent Acquisition Specialist is responsible for scouting, sourcing, and engaging qualified delivery driver candidates for Now Courier’s independent contractor and commercial driver operations. This role oversees the full recruiting lifecycle for parcel delivery contractors, Class A and Class B commercial drivers, and owner operators participating in the Lease to Own (LTO) program. The position is a critical contributor to a positive driver experience (driver care), ensuring efficient onboarding, compliance, training, certification, mentorship assignment, and post onboarding follow up to support long term driver success and retention.

Essential Duties and Responsibilities: Duties include, but are not limited to:

Recruiting & Talent Pipeline Management

• Manage the end‑to‑end recruitment and onboarding process for contractor and commercial drivers across all Now Courier locations, ensuring a consistent, high‑quality candidate and driver experience.
• Lead recruitment efforts for:
• Parcel delivery independent contractors using their own vehicles
• Class A and Class B commercial drivers
• Class A and B owner‑operators participating in the Lease‑to‑Own (LTO) program for Sprinter Vans, tractor day cabs, and dock trucks.
• Actively source candidates through multiple channels, including job boards, referrals, social media, branding initiatives, and local labor market partnerships.
• Develop, manage, evaluate, and optimize driver recruiting pipelines to ensure sufficient and sustainable applicant flow aligned with operational demand.
• Screen, interview, and assess candidates to ensure proper role fit, safety standards, compliance requirements, and operational readiness.

· Ensure compliance with federal, state, and local employment laws and regulations, and company policies.

Onboarding, Driver Care & Experience

• Own the driver onboarding experience from offer acceptance through post‑launch follow‑up, ensuring new drivers feel supported, informed, and prepared.
• Coordinate onboarding timelines, documentation, background checks, DOT/FMCSA requirements, vehicle qualification, and system access.
• Serve as a primary point of contact for new drivers during onboarding, addressing questions, concerns, and barriers to successful launch.
• Assign mentor drivers to new contractors and commercial drivers as part of structured onboarding and early performance support.
• Conduct post‑onboarding follow‑ups to assess driver readiness, satisfaction, and early‑stage issues; escalate or resolve concerns in partnership with Operations and Contractor Relations.
• Contribute to a positive, professional employer and driver brand through consistent communication and care‑focused onboarding practices.

Systems, Reporting & Communication

• Manage job postings, candidate flow, and recruiting data within the company’s ATS, ensuring accuracy and timely updates.
• Maintain clear, proactive communication with Branch Managers, Operations, Contractor Relations, Safety, and Senior Leadership throughout the recruiting and onboarding process.
• Provide regular reports on recruiting activity, pipeline health, onboarding progress, and driver readiness to Senior Leadership and operational stakeholders.
• Identify recruiting bottlenecks, onboarding delays, or compliance gaps and recommend process improvements.

Lease‑to‑Own (LTO) Program Support

• Support recruitment and onboarding of drivers entering the Lease‑to‑Own program for Sprinter Vans, tractor day cabs, and dock trucks.
• Educate candidates on LTO program requirements, expectations, and timelines in coordination with Contractor Relations and Operations.
• Ensure LTO drivers complete all onboarding, compliance, and vehicle qualification requirements prior to launch.

Employer Branding & Referral Programs

• Represent Now Courier’s employer brand consistently and professionally in all external recruiting interactions.
• Partner with internal teams to promote Now Courier as a strong opportunity for independent contractors and commercial drivers.
• Manage and administer the driver referral program, including promotion, tracking, and coordination of referral incentives.

Supervisory Responsibilities: This job does not have employee supervisory responsibilities.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty according to the requirements of NOW Courier. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

Education and/or Experience: Associates degree (A.A.) or equivalent from a two-year college or technical school; and three years related experience and/or training; or equivalent combination of education and experience is required. Previous experience working in a recruitment or human resources role is required. Previous experience in the logistics and distribution industry is desired.

Knowledge, Skills, and Abilities:

• Highly organized and detail oriented.
• Resourceful and creative.
• Analytical skills and problem-solving ability.
• Ability to adhere to time and attendance policies.
• Must exhibit professionalism and be effective working with customers, contractors, vendors, and employees.
• Skillfully convey information on a wide range of topics to a diverse target audience.
• Influencing and consultative skills are critical.
• Proficient with commonly used office software, including but not limited to: MS Word, Excel, PowerPoint, Outlook, as well as telephone and internet communications.
• Ability to be assessable to contractors and employees as determined by department standards.
• Ability to handle confidential information.
• Maintain regular and punctual attendance.
• Effective prioritization and time management skills.
• Ability to work in a fast-paced, high-pressure, deadline driven environment.
• Strong initiative to strive for continuous accuracy, quality, and timeliness of information.
• Ability to build and maintain effective relationships through strong interpersonal skills with emphasis on relationship-building and consistent demonstration of solid professional judgement.
• Ability to manage multiple projects and tasks simultaneously.
• A genuine commitment to quality on behalf of the company while building a corporate culture committed to excellence is mandatory.
• Must have and maintain a verifiable Driver’s License, demonstrated safe driving record, and remain insurable through the company’s liability insurance carrier as applicable.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently will stand; walk; and lift and/or move up to 25 pounds without an assistive device (greater weights may be required with the use of an assistive device). The employee occasionally will climb or balance; stoop, kneel, crouch, or crawl.

Specific vision abilities required by this job include close vision (clear vision at 20 inches or less), distance vision (clear vision at 20 feet or more), color vision (ability to identify and distinguish colors), peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point), depth perception (three-dimensional vision, ability to judge distances and spatial relationships), and the ability to adjust focus (ability to adjust the eye to bring an object into sharp focus).

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities

This job operates primarily in a professional office environment with minimal safety/health hazard potential. However, job duties may require one to operate in a warehouse environment with moderate safety/health hazard potential. The noise level in the work environment is usually quiet to moderate. This role is required to be on-site.

While the offices of NOW Courier are open from 8AM to 5PM, Monday through Friday, this job may require work beyond these hours and on the weekends.

As an award-winning company, our employees are the most important force driving our continued success. We offer a challenging and supportive environment with opportunities to learn, grow, and contribute - that's why 93% of current employees would recommend NOW Courier to a friend for employment according to our annual Culture Audit.

We invite you to explore our company and bring your skills and expertise to our highly talented team of professionals who are passionate about their work. A satisfying and rewarding career with competitive compensation, comprehensive health care, 401k/profit sharing, paid time off, corporate philanthropy, employee & family events, and more is our commitment to you.

EOE M/W/Vets/Disabled