Technical Account Manager
$54.37 per hourCypress HCM
Job Details
- Technical Account Manager (Contract)
- Location: San Jose, CA 95110 (preferred hybrid) Open to Remote.
- Duration: 6/15/2026 to 11/30/2026
- Team: US TAM Engagement
- Seeking an experienced Technical Account Manager to provide leave-of-absence coverage supporting enterprise customers utilizing Experience Cloud technologies. This individual will serve as a trusted advisor and central point of contact, helping customers maximize adoption, performance, and business value from solutions.
- Serve as the primary point of contact for assigned enterprise customers while maintaining high levels of customer satisfaction
- Build strong relationships with customer stakeholders, including Director and VP-level executives
- Translate business objectives into technical and operational plans
- Coordinate customer adoption, optimization, and ongoing success initiatives
- Lead customer discussions related to platform changes, upgrades, and complex technical environments
- Drive resolution of critical technical issues and customer concerns
- Provide proactive communication regarding upcoming releases, changes, and potential business impact
- Conduct regular customer check-ins and participate in Quarterly Business Reviews
- Deliver status updates, recommendations, best practices, and strategic guidance
- Collaborate cross-functionally with internal teams to advocate for customer needs
- Manage expectations and maintain effective communication across customer and internal stakeholders
- Bachelor's Degree in a technical field or equivalent professional experience
- 7+ years of experience in technical consulting, customer success, technical account management, customer support, development, or related marketing technology roles
- Strong customer-facing experience supporting enterprise-level clients
- Experience leading executive-level customer conversations and presentations
- Strong communication and relationship management skills
- Ability to quickly learn and adapt to new technologies
- Experience with one or more of the following:
- Java
- SQL
- JavaScript
- AngularJS
- jQuery
- CSS
- REST APIs
- XML
- Web server technologies
- Strong problem-solving, project management, and cross-functional collaboration skills
- Experience supporting Adobe Experience Cloud products
- Experience with Marketo Engage
- Experience with Adobe Journey Optimizer B2C
- Exposure to Real-Time CDP
- Exposure to Adobe Experience Platform
- Exposure to Adobe Target
- Pay Rate $54.37 per hour
Vacancy posted 2 days ago
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