Patient Service Representative

Full-time Patient Service Representative/Tech Aid

Schedule: 10am-7pm with 1 hour lunch break (from 10am-5pm will be assisting techs with patients and from 5pm-7pm will be Closing PSR at front desk)

American Health Imaging Mount Pleasant: 1172 US Highway 41 Suite 103, Mt. Pleasant, SC, 29466

Lumexa Imaging partner American Health Imaging has an entry-level Patient Service Representative role open in Mount Pleasant, South Carolina. We are looking for a customer-service focused candidate that is looking to excel in a medical office setting!

Duties & Responsibilities:

• Schedule patients for diagnostic exams and procedures
• Assist with authorization and verifications
• Checking patients in/out
• Answering multiple phone lines
• Provide accurate and complete information to billing office
• Insurance verification
• Ensure accuracy of patient data entered into system
• Process requests and filing of patient records
• Assist technologists during contrast administration and patient care
• Prepare patients for imaging procedures
• Escort patients and provide pre-exam instructions
• Help patients on and off the imaging table
• Prepare exam rooms between patients
• Keep patient flow moving to help technologists stay on schedule
• Monitor schedules and communicate changes with the imaging team
• Provide excellent customer service throughout the patient experience
• Support front desk operations as needed

What We're Looking For:

• 1-4 years experience in medical office setting or hospital
• Experience in authorizations and insurance verification preferred
• Ability to handle heavy patient volume
• Strong customer service and computer skills
• Ability to multi-task
• Medical terminology knowledge
• Ability to work in a fast-paced clinical environment
• Excellent communication and customer service skills
• Team-oriented with a positive attitude

Benefits:

• Monthly bonus opportunity
• Medical, dental, vision, life insurance & pharmacy plans (with benefits effective first day of the month following your hire date!)
• 401(k) with employer contribution
• Paid vacation time
• PTO accrual beginning day 1
• Colleague referral bonus program

Lumexa Imaging provides a competitive compensation program to attract, retain, and motivate a high-performance workforce.

Lumexa Imaging is an equal opportunity employer.