Office Manager

Office Manager – Restoration & MitigationLocation: 5701 General Washington Dr., Suite O, Alexandria, VA 22312 Company: SERVPRO of Springfield/Mt. Vernon- Swift Restoration Employment Type: Full-TimeAbout The Position: We are seeking an experienced Office Manager to join our growing restoration and mitigation company. The ideal candidate will have hands-on experience in the restoration industry and a strong understanding of the insurance claims process, Third-Party Administrators (TPAs), and insurance carrier requirements. This is not a traditional office management position. We are looking for someone who understands the fast-paced nature of water, fire, mold, and other property damage restoration projects and can effectively manage the administrative and financial side of mitigation jobs from intake through completion and final billing.Key Responsibilities:Oversee daily office operations for the mitigation departmentManage and monitor restoration jobs from initial assignment through completionWork directly with insurance companies, adjusters, TPAs, and program managersManage TPA portals, assignments, documentation, deadlines, and compliance requirementsReview and maintain accurate job files and ensure required documentation is completedAssist with insurance claim coordination and follow-upReview estimates, invoices, and supporting documentation for accuracyCoordinate with Project Managers, Production Teams, Estimators, and AccountingTrack outstanding estimates, supplements, approvals, invoices, and paymentsCommunicate professionally with homeowners, adjusters, insurance carriers, and vendorsMonitor accounts receivable and follow up on outstanding insurance and customer paymentsEnsure jobs meet TPA and insurance carrier documentation requirementsMaintain accurate records and ensure company processes and procedures are followedIdentify administrative issues that may delay projects, billing, or payment and take corrective actionAssist management with reporting, scheduling, production tracking, and other operational needsRequired Experience: Candidates must have prior experience in the restoration/mitigation industry. The ideal candidate will have:3+ years of restoration or mitigation industry experienceExperience working with insurance companies and claims adjustersStrong experience working with TPAs (Third-Party Administrators) such as Contractor Connection, Alacrity, Sedgwick, Encircle, or similar programsExperience navigating TPA portals and meeting program requirementsExperience with Xactimate and/or Symbility/CotalityUnderstanding of water, fire, mold, and other restoration processesExperience reviewing restoration estimates and invoicesKnowledge of insurance claim documentation and billing practicesStrong organizational and time-management skillsExcellent written and verbal communication skillsAbility to manage multiple jobs and priorities in a fast-paced environmentStrong attention to detail and follow-throughProficiency with Microsoft Office and common business softwareWhat We Are Looking For: We are looking for someone who can hit the ground running. The successful candidate will be organized, proactive, professional, and comfortable working in an environment where priorities can change quickly. You should understand that restoration is a time-sensitive business and that communication, documentation, and follow-up are critical to keeping projects moving and getting the company paid. If you already understand terms such as mitigation, drying documentation, Xactimate, supplements, TPA assignments, program compliance, depreciation, estimates, invoices, and insurance approvals, we want to hear from you.Preferred Qualifications:Experience with SERVPRO or another major restoration companyExperience with Xactimate and/or Symbility/CotalityExperience with Contractor Connection, Alacrity, Sedgwick, or other TPA programsIICRC certifications such as WRT, ASD, FSRT, or AMRTExperience with DASH, JobTrack, Encircle, Docusketch, or similar restoration softwarePrevious experience managing a restoration office or mitigation administrative teamWhy Join Us? We are a growing restoration company with opportunities for advancement for the right individual. We value accountability, professionalism, teamwork, communication, and getting the job done right. If you have restoration industry experience and are ready to take ownership of the administrative operations of a busy mitigation department, we want to talk to you. Apply today and tell us about your restoration experience, TPA experience, and experience with Xactimate or Symbility.Benefits:401(k)Health insurancePaid time offProfessional development assistanceReferral programWork Location: In person Compensation: $55,000.00 - $70,000.00 per year