Operations Coordinator

At BrandSafway, we know our employees are our greatest asset, which is why we give them the tools, training, and resources to be successful. Come join our growing team!

BrandSafway is seeking a highly organized and proactive Operations Coordinator to oversee the day-to-day operations of our Hoist Group facility. This is a unique opportunity for an operations professional who enjoys wearing multiple hats and serving as the central point of coordination for a busy, customer-focused operation.

In this role, you will function as the operational hub of the facility, partnering closely with project managers, branch leadership, field personnel, customers, and vendors. From coordinating deliveries and managing job setup to procurement, billing, and customer support, you will play a critical role in ensuring projects are executed efficiently and customers receive exceptional service.

This position is ideal for someone looking to grow into branch leadership, as it offers exposure to nearly every aspect of running a specialized construction services operation.

Monday-Friday Day Shift (on-site)

What You'll Do

Lead Daily Facility Operations

• Serve as the primary operational coordinator for a standalone Hoist Group facility.
• Support the day-to-day management of branch activities, ensuring efficient workflow and customer responsiveness.
• Coordinate office, yard, and project activities to ensure operational success.
• Partner with field teams and leadership to support project execution and customer satisfaction.

Project & Job Administration

• Create and open new jobs within company systems.
• Maintain accurate project records, documentation, and operational data.
• Process project billing, track job status, and assist with financial reporting activities.
• Ensure all project documentation is complete, accurate, and submitted in a timely manner.

Procurement & Inventory Coordination

• Coordinate procurement activities and purchase orders for equipment, materials, and supplies needed to support branch operations and customer projects.
• Work closely with vendors and internal stakeholders to ensure timely delivery of requested materials.
• Track inventory levels and assist with forecasting branch operational needs.
• Maintain strong relationships with suppliers and service providers.

Logistics & Delivery Coordination

• Schedule and coordinate equipment deliveries, pickups, and transportation activities.
• Communicate with customers, drivers, field personnel, and project teams to ensure seamless project support.
• Monitor schedules and proactively address potential delays or operational challenges.
• Ensure equipment and materials are available to support customer timelines.

Customer & Branch Support

• Act as a key point of contact for customers and internal teams.
• Support customer inquiries, project scheduling requests, and operational needs.
• Assist with maintaining strong customer relationships through outstanding communication and service.
• Collaborate with sales and operations teams to support business growth and customer retention.

Continuous Improvement

• Identify opportunities to improve processes, increase efficiency, and enhance the overall customer experience.
• Assist leadership with operational reporting, workload planning, and process optimization.
• Maintain compliance with company policies, procedures, and safety expectations.

Qualifications

Required

• High School Diploma or GED required; Associate's Degree preferred.
• 3+ years of experience in operations, logistics, project coordination, branch administration, construction administration, or a related field.
• Strong organizational and multitasking abilities.
• Excellent communication and customer service skills.
• Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook.
• Ability to prioritize and manage multiple responsibilities in a fast-paced environment.

Preferred

• Experience supporting construction, industrial, equipment rental, hoist, scaffolding, access, or specialty contracting operations.
• Experience with job costing, billing, purchase orders, procurement, and scheduling.

What Makes You Successful

• Strong sense of ownership and accountability.
• Ability to balance administrative, operational, and customer-facing responsibilities.
• Excellent attention to detail and follow-through.
• Problem-solving mindset with the ability to work independently.
• Strong relationship-building skills and a team-first attitude.
• Desire to grow into operational leadership roles.

Why Join BrandSafway?

At BrandSafway, our people are the foundation of our success. As an Operations Coordinator, you'll gain valuable experience overseeing the daily functions of a specialized operation while developing the skills needed for future leadership opportunities.

This role is more than administrative support, it's an opportunity to run the day-to-day operations of a facility, coordinate critical business functions, and serve as a key contributor to the success of the branch.


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BrandSafway offers a competitive benefits package that includes medical, dental, vision, life and disability insurance along with a generous 401k plan.


About Us:
BrandSafway is a leading global provider of access, specialized services, and forming and shoring solutions to the industrial, commercial and infrastructure markets. Through a network of ~340 strategic locations across 25 countries and ~40,000 employees, BrandSafway delivers a full range of industrial service solutions. BrandSafway supports maintenance and refurbishment projects as well as new construction and expansion plans with unmatched service from expert local labor and management. Today's BrandSafway is At Work For You® - leveraging innovation and economies of scale to increase safety and productivity, while remaining nimble and responsive.
BrandSafway, including its subsidiaries, is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, religion, gender, marital status, sexual orientation, age, disability, special disabled or veteran status.


Notice to all potential job candidates:
Please be advised that BrandSafway will never require or ask for any fee from you in exchange for being considered, hired, promoted, transferred or having ongoing employment with us. It is a violation of our Code of Conduct if any employee requests any money or fee from you in exchange for tentatively special treatment or consideration. If anyone, regardless of whether an existing employee, or anyone else, requests payment of any fee in exchange for being hired into our company, you may confidentially contact our HR Compliance department at View email address on click.appcast.io and provide the name of the individual and any other documentation or proof of such an act.