Manager, IT Operations & Help Desk

Manager, IT Operations At Turion, our IT Ops team builds the corporate infrastructure that enables employees to design, build, and operate spacecraft. As the IT Ops Manager, you'll own the operational direction of IT Ops, setting standards for how support and systems work gets done, serving as the primary escalation point for complex issues, and driving process improvement across the help desk and sysadmin functions. You'll lead a team of IT Support Engineers and Sysadmins, ensuring that the day-to-day technical needs of the workforce are met with efficiency, security, and compliance.

Own IT Ops team execution: set priorities, manage workload across support and infrastructure tracks, and ensure consistent service delivery Identify, build, and maintain automation for recurring IT workflows like onboarding/offboarding, provisioning, patching, endpoint configuration, ticket routing, and reporting Serve as the escalation path for high severity issues, lead root cause analysis and drive resolution for recurring problems Manage the help desk function (Jira Service Management), including ticket triage, queue health, response metrics, and customer satisfaction Oversee hardware lifecycle management: procurement, imaging, deployment, and decommissioning of endpoints and peripherals Drive IT Ops projects like storage and backup modernization, virtualization platform buildout, IT automation, and helpdesk maturity improvements Coordinate with Platform Engineering, InfoSec, Enterprise Technology, and Industrial Security to align IT Ops work with broader infrastructure, compliance, and security requirements Hire, mentor, and develop the IT Ops team; establish clear career progression and performance expectations 5+ years in IT operations, systems administration, or infrastructure support, with at least 2 years in a team lead or supervisory role Strong scripting and automation skills (PowerShell, Bash, Python, or equivalent) with a track record of eliminating manual IT processes Hands-on experience managing a help desk or service desk function, including ticket systems, SLAs, and support metrics Strong working knowledge of endpoint management, hardware lifecycle, networking fundamentals Strong working knowledge of Windows and Linux environments Experience with IT service management tooling (Jira Service Management, ServiceNow, or equivalent) Demonstrated ability to balance reactive support workloads with planned project work across a small team Clear, structured communicator; can translate technical issues into business context for leadership Familiarity with ITAR/EAR, CUI handling, or CMMC compliance requirements as they relate to IT operations Experience building out IT operations at a growing company like standing up processes, tooling, and team structure from an early stage Experience integrating IT automation with CI/CD pipelines, infrastructure-as-code patterns, or API-driven workflows Manager IT Operations: $150,000-$185,000 This position may include access to technology and/or software source code that is subject to U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.In addition to a competitive base salary and company stock, determined by factors such as job-related knowledge, education, skills, experience, and market demand, full-time employees are eligible for:​ Equity: Receive equity in Turion Space, letting you benefit from the company's success Health Insurance: Comprehensive medical, dental, and vision coverage for employees and their dependents. ​ Retirement Plans: Access to a 401(k) plan to help you plan for your future. ​ Paid Time Off: Generous vacation days, personal days, sick days, and holidays to ensure you have time to recharge. ​ Opportunities for ongoing training, workshops, and courses to advance your skills and career growth. Team Building Activities: Regular social events, team outings, and company-sponsored activities to foster a positive work environment. ​ employment with Turion Space is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.