IT Business Relationship Manager

Salary : $127,878.40 - $177,132.80 Annually
Location : Santa Ana, CA
Job Type: Full-Time
Job Number: 8357MA-0526-017 (O)
Department: County Executive Office
Opening Date: 05/22/2026
Closing Date: 5/31/2026 11:59 PM Pacific


CAREER DESCRIPTION
IT Business Relationship Manager

(Technology Services Manager)
Salary may be negotiable within the applicable range of the classification and successful candidate's qualifications, subject to appropriate authorization.
OPEN TO THE PUBLIC This recruitment will establish an open eligible list that will be used to fill current and future Technology Services Manager positions. The eligible list established may also be used to fill positions in similar and/or lower classifications throughout the County of Orange.
DEADLINE TO APPLY This recruitment will be open for a minimum of five (5) business days and will close on Sunday, May 31, 2026 at 11:59pm (PST).

ORANGE COUNTY INFORMATION TECHNOLOGY
The mission of (OCIT) is to provide innovative, reliable, and secure technology solutions that support County departments in the delivery of quality public services. OCIT provides IT solutions across County departments for voice communications, network services, application support, service desk, desktop support, as well as data center services.Click for more information on OCIT.
Click for more information on the County of Orange.

THE OPPORTUNITY
The Orange County Information Technology (OCIT)- Client Services Division is seeking an experienced and dynamic manager who will provide account management and service delivery support to the Social Services Agency and other departments as needed. The IT Business Relationship Manager interacts closely with County departments and is responsible for overall customer well-being such as monitoring customer satisfaction, understanding customer business practices, proactively addressing issues, and acting as an escalation point-of-contact if needed. The IT Business Relationship Manager will act both as an advocate and liaison between the assigned department and the OCIT organization.

The IT Business Relationship Manager's duties and responsibilities include the following:

• Working in a multidisciplinary IT environment, including IT teams and coordinating efforts to meet business goals
• Acting as a strategic partner within the business unit to facilitate IT project initiation, requirements shaping, and prioritization
• Explaining and presenting complex, technical information clearly to different levels of staff, management, and executives
• Maintaining and updating policies and procedures in alignment with best business practices
• Staying informed of policy changes and collaborating with County departments to meet emerging challenges
• Reviewing all IT-purchase requests to ensure compliance, relevancy, and proper funding sources
• Overseeing and developing multi-year technology strategy and financial plans to meet department IT needs and ensure effective service delivery
• Making policy recommendations and business decisions using sound judgement and risk management
• Traveling throughout Orange County and attending staff meetings as needed, along with performing related duties as assigned

DESIRABLE QUALIFICATIONS AND CORE COMPETENCIES
In addition to the minimum qualifications, the ideal candidate will possess at least two (2) years of work experience analyzing, researching and communicating complex technical solutions within a business or enterprise IT environment, as well as demonstrated knowledge of IT-related budgets, procurement processes and business operations that support enterprise technology services.


The ideal candidate will have experience in the following competencies:

Technical Knowledge | Technical Experience

• Ability to analyze, research, and understand technical solutions
• Knowledge of budgets, procurement, and business processes related to IT services
• Experience with Microsoft Office Suite, Office 365 Cloud Services, and mobile devices
• Reviewing and facilitating strategic plans to ensure compliance with program and budget requirements
• Analyzing qualitative and quantitative data to evaluate effectiveness and overall performance of OCIT service delivery
• Utilizing a variety of resources and gathering information to identify areas of improvements and recommend quality improvements

Leadership Skills

• Working collaboratively and establishing rapport with staff, managers, and people across County departments
• Acting as the department liaison and providing accurate information related to business programs, business priorities, operations, and technology
• Leading and overseeing OCIT service delivery and enterprise teams to ensure business needs are met
• Building and maintaining positive forward focused customer-oriented work environments
• Foster team atmosphere and reward collaboration

Oral and Written Communication Skills

• Collaborating effectively and fostering a positive business relationship with various County departments
• Communicating effectively on sensitive issues, demonstrating excellent conflict resolution skills and diplomacy which leads to successful outcomes
• Developing and maintaining business executive relationships
• Listening effectively and building consensus among diverse groups for the purpose of meeting IT business objectives
• Writing and speaking clearly, succinctly, and persuasively to clearly convey information

LICENSE REQUIREMENT
Possession of a California Class C Driver License is Required.

MINIMUM QUALIFICATIONS
Please click for details on this classification, including the physical, mental, environmental and working conditions.

RECRUITMENT PROCESS Human Resource Services (HRS) will screen all application materials to identify qualified applicants. After screening, qualified applicants will be referred to the next step and notified of all further procedures applicable to their status in the competition. Application Screening (Refer/Non-Refer) Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those applicants that meet the qualifications as listed in the job bulletin will be referred to the next step.

Structured Oral Interview | SOI (Weighted 100%) Applicants will be interviewed and rated by an oral interview panel of job knowledge experts. Each applicant's rating will be based on responses to a series of structured questions designed to elicit the applicant's qualifications for the job. Only the most successful candidates will be placed on the eligible list.
Eligible List Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies.

Veterans Employment Preference Policy (VEPP) The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click to review the policy.

ADDITIONAL INFORMATION

EMAIL NOTIFICATION
Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account.


NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply.

Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at

FREQUENTLY ASKED QUESTIONS Click for additional Frequently Asked Questions.

For specific information pertaining to this recruitment, contact Joanna Xue at or View phone number on click.appcast.io.

EEO INFORMATION
Orange County, as an equal employment opportunity employer, encourages applicants from diverse backg rounds to apply.
Administrative Management *
In addition to the County's standard suite of benefits -- such as a variety of health plan options, sick and vacation time and paid holidays -- we also offer an excellent array of benefits such as:

• Retirement: Benefits are provided through the Orange County Employees' Retirement System (OCERS). Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits.
• Paid Leave: Twelve holidays per year plus sick and vacation time
• Health & Dependent Care Reimbursement Accounts
• Dental Insurance: County pays 100% of employee and dependent premiums
• Paid Life Insurance: $100,000 life insurance policy
• Paid Accidental & Death and Dismemberment Insurance: $100,000 AD&D insurance policy
• Paid Short & Long Term Disability insurance programs
• 457 Defined Contribution Program

*Effective 07/01/20, management employees who are sworn Public Safety Managers receive health insurance benefits through the AOCDS Medical Benefit Plans.

Click for information about benefits offered to County of Orange employees.
01


INSTRUCTIONS: The information you provide on this questionnaire will be evaluated and used to determine your level of expertise during the selection process. Be as specific as possible and include all information requested. If you do not have experience in an area, please answer "N/A". Statements such as "see application" or "see resume," will not be accepted in lieu of a response. All employers referenced on this questionnaire must be listed on your application. Do you understand these instructions?

• Yes

02


Please select from the following options which best describes your experience.

• One (1) or more years as a Technology Services Administrator or its equivalent with the County of Orange
• Five (5) years of professional information technology programs and project operations experience related to assignment; must include one (1) year of lead/supervisory experience
• Four (4) years of professional information technology programs and project operations experience related to assignment; must include one (1) year of lead/supervisory experience AND possess a Bachelor's degree in computer science, information technology, or related field
• Three (3) years of professional information technology programs and project operations experience related to assignment; must include one (1) year of lead/supervisory experience AND possess a Master's degree or higher in computer science, information technology, or related field

03


Based on your response to question #3, if you are substituting relevant education for the required experience as defined in the Technology Services Manager minimum qualifications, you are acknowledging that you attached a copy of your unofficial transcripts to your application. Foreign degrees require an evaluation of U.S. equivalency by an agency that is a member of the National Association of Credential Services (N.A.C.E.S).

• Yes, I have attached a copy of my unofficial transcripts as I will substituting experience with relevant education and, if applicable, I have attached the N.A.C.E.S. equivalency evaluation for my degree
• Not applicable; I will not be substituting relevant education with experience

04


Describe your lead/supervisory experience related to this assignment. Please include in your response, your years of experience, the scope of your responsibilities, and the organization you obtained this experience from. If none, please type "N/A".
05


Describe your experience and/or knowledge of working directly with organizational departments, demonstrating strong communication skills and the ability to collaborate effectively with multiple agencies, stakeholders, and IT teams. If you have experience working within a County or similar public-sector environment, be sure to include those details. If none, please type "N/A."
Required Question