Business Analysis Manager - Senior Business Process Consultant

Hybrid role out of either the Chicago, IL or New York, NY office location. Responsibilities Drive the strategy, definition and design of complex new or upgraded platforms, processes or projects Lead others in designing initiatives, identifying tools/technology and/or re‑engineering processes to improve customer service, productivity, quality and efficiency within the business Serve as an advisor to senior management, developing and maintaining relationships with business owners, technical resources and internal teams Act as the "Voice of the Field" for process re‑engineering and technology initiatives Lead the continuous evolution of platform, process and project strategy to grow revenue, improve operational efficiency, and satisfy business mandates Support stakeholders in Sales, Service, Fulfillment, Product Management, Finance/Accounting and technology in the creation of investment cases and project initiation documents Partner with business owners to analyze and fully understand project goals and objectives Translate approved investment cases and strategic objectives into business requirements briefs and system/functional requirements Create use‑case documentation, process flows, paper prototypes or wireframes Determine the impact of new functionality on existing processes and functionality Ensure the final solution efficiently and effectively meets stakeholder needs through monitoring and trend analysis Drive the development of new or upgraded customer‑facing or internal platforms, processes or projects Act as the point person for clarification of specifications and requirements throughout development Provide business leadership (e.g., make business decisions; liaise with business owners) throughout development Collaborate with internal stakeholders and experts to generate optimal implementation solutions and validate the implementation approach Review and sign off on all project documentation Provide on‑going or ad‑hoc support for all internal teams throughout development Manage project team priorities; monitor project progress, ensuring continuous compliance with defined charter, strategy, timelines, budgets and scope Identify and mitigate risks and issues that may delay release or increase costs Escalate or engage additional resources to resolve issues in a timely manner Keep project stakeholders informed of progress and issues Assume final accountability for the success of each improvement initiative Facilitate a smooth transition of a quality project/upgrade to a production environment Review and approve QA test approach, test cases and test results documents Create and execute user acceptance testing materials/plans for internal users Support the preparation and execution of user acceptance tests and/or beta tests for external customers Perform production migration shakeout Document project release notes to accompany the release Facilitate the transition of knowledge to the functional and supporting teams within the organization Monitor the release for acceptable performance and provide ongoing support and maintenance during the post‑deployment phase Participate in training initiatives to educate internal teams and end users Support internal teams to effectively utilize existing tools to perform daily activities Other duties: manage time and company resources appropriately, and perform other duties as requested by the Director – Business Operations Qualifications Education: Bachelor’s Degree in Business, Information Technology or related discipline; OR, if no degree, 7 years of experience in operations, sales, product development, business analysis, project management or other functions demonstrating high organization and ability to execute. Preferred: Master’s Degree in Business Administration. Experience: Minimum 8 years in business analysis, operations, product development, project management or equivalent functions, including: Eliciting and documenting clear functional and detailed requirements Demonstrating strong analytical and problem‑solving skills Defining solutions to operational and technical issues (e.g., applying business modeling concepts) Translating business needs into creative system/process requirements Initiating and implementing process improvement initiatives Participating in the software development lifecycle (Agile/SAFe, Waterfall) Demonstrating project management skills Demonstrating organization, time management, and multi‑tasking skills Collaborating across multiple internal teams (technical and business resources) Demonstrating strong written and verbal communication, especially when communicating complex ideas to senior stakeholders Utilizing Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Utilizing requirements management and diagramming tools – ADO, JIRA, Confluence; Lucid, Miro, Microsoft Visio Preferred Experience: 10–12 years in product development, business analysis, or project management. Certifications: None required; Preferred Six Sigma Green or Black Belt. Compensation Salary range: $107,500.00 – $188,400.00 USD for the primary location. The role is eligible for a bonus; actual base salary is influenced by skill, experience, and location. Benefits Medical, Dental, Vision Plans 401(k) and retirement plans FSA/HSA, Commuter Benefits, Tuition Assistance, Vacation & Sick Time, Paid Parental Leave Equal Employment Opportunity All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status or any other characteristic protected by applicable law. We do not tolerate discrimination on any of these bases. #J-18808-Ljbffr