Leave of Absence & Disability Specialist

Role Description

The Leave of Absence & Disability Specialist is responsible for administering and facilitating the Americans with Disabilities Act (ADA) interactive process and advising clients on appropriate reasonable accommodations. This role also manages FMLA, state and company leaves, military leaves, and short-term disability (STD) claims, ensuring full compliance with applicable legislation and internal policies. The Specialist acts as a key advisor to clients, employees, and HR partners, providing expert guidance and driving effective return-to-work (RTW) outcomes.

Key Responsibilities

• Manage all ADA accommodation cases, guiding clients through the interactive process and recommending practical, compliant solutions for reasonable accommodations.
• Administer and process FMLA, federal, state, military, company-specific leave programs, and STD claims.
• Manage Department of Labor (DOL)-related claims, including recertifications and second/third medical opinion processes.
• Conduct comprehensive case assessments, engaging employees, managers, and HR partners to:
  • Explain leave processes and employee responsibilities.
  • Gather relevant medical and situational information.
  • Develop a clear understanding of each case, including factors that support or hinder a successful return-to-work outcome.
• Review medical certifications and supporting documentation to ensure determinations align with regulatory requirements and compliance timelines.
• Collaborate with internal TELUS Health resources (e.g., nurse consultants, health professionals, supervisors) to support decision-making on claims.
• Communicate with STD claimants regarding:
  • Documentation requirements.
  • Claim status (approvals, denials, consultations).
  • Timelines and next steps.
• Establish return-to-work (RTW) goals with employees and employers, actively supporting and facilitating RTW planning.
• Proactively communicate with client stakeholders on case developments that may impact the workplace or RTW planning.
• Follow all established Standard Operating Procedures (SOPs) and internal protocols.
• Participate in team meetings, case reviews, and ongoing training within the Disability Management function.
• Support additional projects and initiatives as assigned.

Qualifications

• Minimum 5 years of experience in U.S. leave and disability case management, with strong knowledge of federal and state regulations.
• At least 3 years of direct ADA case management experience.
• Associate’s Degree required.
• Strong interpersonal, communication, and client advisory skills.
• Advanced case assessment and problem-solving capabilities.
• Ability to manage multiple cases in a fast-paced, fully digital, paperless environment.
• Proficiency with case management systems and standard office technologies.

Preferred / Asset Qualifications

• Professional certification or designation in disability management, occupational health, or a related health field.
• Additional coursework or training in:
  • Occupational Health & Rehabilitation.
  • Disability-related legislation.
  • Human Resources or Disability Insurance.
  • Mediation or workplace mental health.
• Bilingual (English/Spanish).

Benefits

• A mission-driven culture focused on improving lives through better health outcomes.
• Opportunities to work with industry-leading professionals in disability and absence management.
• A collaborative and supportive environment that values your expertise and growth.
• Ongoing learning and development opportunities to advance your career.
• The chance to make a real difference by supporting employees and organizations through critical life and health events.