Billing & Collections Specialist

We are a full-service mechanical contractor specializing in CAD and BIM services, commercial and industrial plumbing, process piping, and commercial HVAC systems. We build, renovate, and upgrade, as well as service, maintain, and operate facilities for a full spectrum of clients. Job Summary Tucker Mechanical Inc. is seeking a qualified candidate to fill the role of Billing & Collections Specialist. The Billing & Collections Specialist supports the entire Service Department by performing a variety of activities, including the full billing cycle, ensuring accurate invoicing, managing timely collections, and resolving discrepancies as they arise. Responsibilities also include purchase order processing. This position requires someone who is self-directed, has the ability to multitask and is detail oriented. Essential Duties & Responsibilities Prepare, review, distribute, and maintain records for service, contract, project, and portal billings Ensure accurate and timely invoicing according to the billing instructions, agreements, or quotes Respond promptly to customer inquiries and maintain exceptional service throughout the billing / collection process. Create projects and service orders within the COINS ERP software database Monitor accounts receivable aging reports using provided tools and proactively contact customers to prevent significant aging. Maintain accurate and detailed notes, including last contact dates, payment updates and follow-up status Collaborate with internal and external departments to resolve discrepancies, investigate historical data, and correct issues such as missing checks, misapplied payments, and incorrect billings Follow up on calls, send notices and statements, and advise on potential risks, or recommend outside collections Enter and verify purchase orders, reconcile vendor invoices, and collaborate with vendors and internal teams to resolve discrepancies. Other related duties as assigned or needed. Qualifications Candidates should have strong interpersonal and communication skills, be highly organized, and able to manage multiple tasks and deadlines. They must work well independently and collaboratively, demonstrate attention to detail, and possess problem‑solving abilities for resolving discrepancies and payment issues. Comfort with deadlines and meeting collection targets is essential. Core competencies include initiative, communication, teamwork, and time management. Preferred Education And/or Experience 2+ years of working experience in billing/accounting Associate degree or higher in Accounting or Finance, preferred Computer Skills Proficiency in Microsoft Office applications, (i.e., Outlook, Word, and Excel). Familiarity with Adobe or Bluebeam PDF software suite. COINS ERP software experience is preferred Required Attributes Integrity, honesty, professionalism, and commitment to company values Ability to thrive and work efficiently in a fast‑paced environment Strong organizational, communication, strategic, technical, analytical, problem‑solving, and multi‑tasking skills High standards of quality with attention to detail Positive relationship‑building across multiple levels of employees, management, suppliers, and customers Language Skills Must have the demonstrated ability to effectively communicate in English, cooperate, and collaborate with multiple levels of customer, employees, unions, government agencies, vendors and suppliers, and other contractor organizations. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, see, talk, and hear. The employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls. The employee is regularly required to walk, reach with hands and arms. The employee will frequently use office tools and equipment such as computers, calculators, copy machines etc. The position requires regular mobility within the office. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee will regularly work in typical office environment conditions. The employee will also frequently travel to and visit client offices. Equal Opportunity Employer As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled #J-18808-Ljbffr