Reception Manager

Job Description

Job Description

About The June

The June is a next-generation hospitality company, community, and private members club, creating an elevated and modern experience of belonging in previously overlooked US markets. Our mission is to create unexpected and exceptional experiences in unique spaces.

The June's flagship club in Jacksonville, Florida, one of the fastest growing economies in the US, represents the first step in our mission to build membership clubs for cities of the future.

The June is backed by a global team of seasoned hospitality professionals, designers, and operators, and is dedicated to enriching members' lives through a focus on community, hospitality, design, and memorable experiences

About the Role

The June is seeking an experienced Reception Manager to lead our front-of-house welcome experience. This role owns the reception team, reservation systems, and first impressions for members and guests, ensuring every arrival reflects the standard of hospitality The June is known for.

The ideal candidate is a seasoned hospitality leader who blends operational rigor with genuine warmth, comfortable managing a team while remaining a visible, welcoming presence at the front desk.

Front Desk & Operations Management

• Own day-to-day management of the reception area, including staffing, scheduling, and coverage.

• Oversee reservation, waitlist, and membership check-in systems, ensuring accuracy and smooth flow.

• Set and uphold standards for greeting, phone, and email etiquette across the team.

• Resolve escalated member or guest concerns with poise and discretion.

Team Leadership & Training

• Recruit, hire, train, and develop reception staff to reflect The June's standards.

• Conduct regular check-ins, coaching, and performance management.

• Build and maintain training materials and onboarding processes for the front desk.

• Foster a culture of accountability, warmth, and pride in the work.

Business & Administrative Management

• Manage front-of-house administrative workflows, correspondence, and reporting.

• Partner with membership, events, and dining teams to coordinate arrivals and special requests.

• Monitor labor costs and scheduling efficiency for the reception team.

• Maintain accurate membership and guest records.

Requirements

Who You Are

• A confident, hands-on leader who sets the tone by example.

• Highly organized, with a sharp eye for detail and presentation.

• Calm and composed under pressure, especially during high-traffic periods.

• A natural people-manager who can train, motivate, and hold a team accountable.

• Discreet, warm, and professional, comfortable operating in a private club environment.

Qualifications

• 3+ years of front desk, guest services, or reception experience, including at least 1+ years in a supervisory role, ideally in hospitality or a private club.

• Proven track record leading front-of-house teams.

• Strong knowledge of reservation and membership management systems.

• Experience managing schedules and labor costs.

• Flexibility to work evenings, weekends, and holidays as required.

Preferred Experience

• Experience within a private membership club or luxury hospitality brand.

• Experience supporting private events or member programming alongside daily operations.

Key Competencies

• Hospitality mindset and warmth

• Team leadership and coaching

• Organization and attention to detail

• Composure under pressure

• Discretion and professionalism

• Clear, confident communication

What Success Looks Like

• Every member and guest experiences a seamless, warm arrival.

• A trained, motivated reception team with low turnover.

• Reservation and check-in systems run accurately and efficiently at all times.

• Members who feel genuinely known from the moment they walk in.